Previous 1 2 Next 23 Replies Latest reply: Feb 26, 2010 4:45 AM by jeff72034
kristin. Level 2 Level 2 (230 points)
Hello,
Yesterday morning I turned on my nano (black, second gen) and the screen lit up white, but nothing displayed. I though "uh-oh, white screen of death!" but, when I hit the play button, it started playing! But, still, nothing comes on the screen — just bright white. I've tried draining the power, resetting (more times that I can count), resetting in iTunes to Factory Default, etc. and nothing works. The iPod totally works, shows up when plugged in, but the screen just won't work. It lights up bright white, and that's it (and then dims after the alloted time until I touch a button again).
Anyone have any suggestions?
Thanks,
Kristin.

20" Intel iMac 2.16Ghz, 12" PowerBook G4 1.33Ghz, Mac OS X (10.5.2), 8GB Nano, Epson R2400, Canon 30D
  • Miriam55 Level 1 Level 1 (0 points)
    Hiya!!
    Mine keeps doing the same and I've been searching the internet trying to find ways to stop it!! its currently in the middle of the factory reset, but i doubt it'll work since nothing else has worked!!
    pleeeease help if u know what i can do!!
    Thanks, Miriam!
  • kristin. Level 2 Level 2 (230 points)
    Yea, I dunno.
    I've taken mine apart and am going to check all the connections and see if that does anything? If not, maybe I'll pick up a new screen (about $30) and see if that works? If not, back to my old first gen mini for me (which still works like a tank)!
    k.
  • ~ilysamylea! Level 1 Level 1 (0 points)
    I am having the ame problem! But what gets me is the fact that my ipod is only a couple weeks old. Plus idon't drop it and i keep it in a case at all times! But i've noticed if i put it on hold and take it off i can see it normal but then the screen goes white again! All I can say is, they better return it; or I will find a new mp3 player.
  • hockeyrlz30 Level 1 Level 1 (0 points)
    I am having similar problems in my iPod Nano 2nd generation. You mention taking it apart and putting a new screen. Question 1- How do u disassemble it? Question 2- Where can I pick up a new screen at?

    Thanks!!!!
  • T Hibbs Level 1 Level 1 (5 points)
    My son is having to same problem with his 3rd generation. As we were searching this site the screen came back on but it looks like it got wet around the edges of the screen. I know for fact it hasn't as it's been laying on my coffee table for days. The light keeps flickering and when we try to restore it we get a warning that his ipod cannot be unmounted. His brothers have the same ipods so hopefully this isn't a sign of things to come
  • kristin. Level 2 Level 2 (230 points)
    The iPod died.
  • MikeButty Level 1 Level 1 (0 points)
    I think this is a software glitch from the latest iTunes software. This happens to me too.. battery is fine, music is fine, coneections and restoring works ok. Once the Nano2 is switched off and on again the screen info disappears.
    Apple need to investigate this and fix the problem.
    Testing it today.. if you restore the original software in iTunes and do not switch your iPOD off..the screen is fine. It only occurs when the Nano is turned off and on again. The screen does not boot up properly.
    I am sure my nano is fine but the software is faulty... over to you Apple!
    The number of post on here show that it is not an isolated incident... come on Apple sort this out!!!!
  • Sanny0192 Level 1 Level 1 (0 points)
    Oh, I've got exactly the same problem with my iPod 2. generation. White screen, but the iPod works and I can listen to music. I have resetted it two times with iTunes. After the first reset yesterday, the screen worked. But today the sreen was white again and this did not change after resetting.
    So, can someone help me? What can I do against that?
  • Sanny0192 Level 1 Level 1 (0 points)
    Well, I want to add something. I think, it is not a hardware problem but a software problem. I just connected my iPod with my computer to reset it another time and: the screen of my iPod worked!
    Following that is a reason to hope that the problem can be solved. (My iPod is more than two years old.)
  • Rockem Sockem Thrasher Level 1 Level 1 (0 points)
    I'm having the same problem. About two days ago I fired up the IPod Nano only to find that the screen was all white. It plays music fine. But when I turn the Ipod on I get the white screen. Rebooting it is only a temporary fix. Restoring it to factory settings does nothing.

    The plan is to keep in plugged in and visit it in a couple of days.
  • dolsberrd Level 1 Level 1 (0 points)
    I too have 2nd gen ipod. It has been having the white screen of death problem for about a week. Most times when I turn it on, it gets white screen only but plays just fine and syncs fine. Sometimes hooking it up and syncing gets the menu to appear, but it quickly disappears again. Many times hooking it up results in sync but still white screen. I've tried reinstalling the software but problem persists. Reset very infrequently gets the apple logo and menu back up. Anyone else had success finding a solution? It is out of warranty - it is about 1.5 years old.
  • dolsy Level 1 Level 1 (0 points)
    Hi, kristin my ipod nano 2gen has exactly the same problem as yours. And your quetion is marked as "answered" but i don't find the answer. How did you solve this problem?

    Thx
  • Tinuk Level 1 Level 1 (0 points)
    @dolsy, I believe there is no answer so far except using alternative firmware (revert back to older version or using Linux for iPod). However I have not found a way currently to do this...
  • dolsberrd Level 1 Level 1 (0 points)
    The heading says "this is answered" but I didn't see a resolution to the problem. An update: if I restore the ipod, I always get a good menu though as soon as I turn the Ipod off, the white screen of death starts again.
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