12 Replies Latest reply: Jan 28, 2009 10:28 AM by Randy Fast
minisara Level 1 Level 1 (0 points)
Does anyone know how and if it is possible to get a refund from iTunes?

I have spent hundreds of pounds (stupidly) buying TV programmes on iTunes which I am unable to watch because the fine people at iTunes keep releasing updates that aren't compatible with Windows users and quite frankly I have had enough and I give up even trying to get it to work especially when no one from Apple seems to provide a solution.

As far as I am concerned I have paid for a service that does not work and I want my money back and I'd like to know if anyone has tried to get a refund before and how they went about it.

Acer Aspire 1640z, Windows XP
  • minisara Level 1 Level 1 (0 points)
    No one?

    Looks like I will have to keep everyone posted on my progress with this then.

    So far I have sent in about 4 complaints to Apple and I am now working on emailing them after trawling their website for a direct email address. No surprises that they make it hard to find.........

    From a legal standpoint they have to give me a refund even though iTunes is freeware because The TV shows I have bought are NOT. Because apple have made it impossible for anyone buying songs, TV shows or movies to play these on any other software and theirs doesn't work it looks like I have a slam dunk case.

    Especially when there are hundreds, if not thousands of posts in this very forum detailing the very same problems I have been having with my very simple attempt of watching a television show I bought with my money on my computer.

    If anyone knows any differently please post here. I'd still like an answer to my question - has anyone tried and succeeded to get a refund from iTunes before?
  • Chris CA Level 9 Level 9 (77,020 points)
    You can get a refund for an accidental purchase or the wrong version but after spending "hundreds of pounds", you are not entitled to a refund.

    If these are no longer playable, perhaps you should fix your system.
    After all, millions of people have absolutely no problems at all.
  • minisara Level 1 Level 1 (0 points)
    But this is a problem at their end not mine.

    I'm not asking for a refund for anything I have lost as I back everything up daily now because of the last time itunes crashed my laptop. I am just asking them to refund the money I have spent on programmes and movies I have bought because THEIR viewing programmes don't work.

    I see it as selling someone water without anything to drink it out of.

    They are conning people into buying music, TV programmes and movies without providing a way for people to view them...

    Well, they do, it just doesn't work.

    iTunes is not excempt from having to give refunds. And if they say they don't have to then they are breaking the law.

    I bought a product and I can't use it because the legal software they say I have to use doesn't work ergo they HAVE to give me a refund. I have read the terms and conditions many times and nowhere does it say that they are above and beyond the simple and basic trading standards of every other company on this planet.

    Lets say Nintendo refused to give a refund because they had sold Wii's that were faulty, what do you think would happen? I am using this as an example because they make games that are only compatible with their product. Why would anyone carry on buying Wii games when they had no way of using them?

    They wouldn't.

    Why can Apple get away with this when every other company can't?

    I want a refund or a way for me to watch the products they sold me. I've posted updates on my other thread on the current status of my iTunes and Quicktime problem and no one seems to have an answer.

    Personally, I'm not spending one more penny in the iTunes store. I'm going old school and I'm just going to wait for the DVD's to come out and buy CD's like I used to do. At least that way I have a store to go into and a human being to shout at if anything goes wrong.
  • Chris CA Level 9 Level 9 (77,020 points)
    No, it is a problem at your end because your specific system is not working.
    Millions of others do not have any problem so it is not a problem with iTunes.

    You cannot purchase anything from iTunes store without iTunes so if you purchase, your iTunes is working.

    I bought a product and I can't use it

    Fix your system and it will work.

    Personally, I'm not spending one more penny in the iTunes store

    Since your iTunes does not work, you cannot make purchases.

    Good luck!
  • minisara Level 1 Level 1 (0 points)
    There is nothing wrong with my system.

    I can make iTunes purchases but I can't WATCH any of them since I upgraded to iTunes 8.0.2 and Quicktime 7.5 and no one seems to know how to fix this.

    <Edited by Moderator>
  • Pamela Gadsden Level 3 Level 3 (950 points)
    Since none of us have the faintest idea what you're talking about ( won't work, no solution? ) why don't you start with that and what your adventures with Apple's support staff have been so far ?
  • minisara Level 1 Level 1 (0 points)
    Y'all can read my other thread for "what I am talking about".

    This thread is asking if anyone has successfully received a refund from iTunes and if so, how they went about it because it seems phone calls, emailing and carrier pigeon doesn't work.

    I just want my money back and to forget iTunes, QuickTime and Apple ever existed. They cause more problems than they are worth and I am done with it all.
  • Chris CA Level 9 Level 9 (77,020 points)
    This thread is asking if anyone has successfully received a refund from iTunes and if so, how they went about it because it seems phone calls, emailing and carrier pigeon doesn't work.

    As previously note, you cannot.
  • MaclessInAZ Level 1 Level 1 (20 points)
    "As far as I am concerned I have paid for a service that does not work and I want my money back and I'd like to know if anyone has tried to get a refund before and how they went about it."

    NOPE... You paid for a downloaded file which DOES work, just not on your system. If you buy a DVD with a new movie on it, and your DVD player won't read Dual Layer-DVDs, It's not the fault of the retailer, and I don't know of any that will give a refund on an opened DVD.

    Apple looks at it the same way. They have no idea if you have burned these files and now just want to get out of paying for the PRODUCT they provided you at your request.

    I have tried to get a refund and I was told, "You bought it, it's your problem."

    Message was edited by: MaclessInAZ
  • MaclessInAZ Level 1 Level 1 (20 points)
    "...because of the last time itunes crashed my laptop..."


    There's a good sign right there that you have numerous computer problems mate, and they ain't Apple related.

    iTunes is not (repeat NOT) a virus, nor is it malware of any kind by any interpretation. Simply put; iTunes didn't crash your computer because it can't.

    I've run iTunes on just about every imaginable kind and condition of system and I have never seen it cause a computer to crash...ever.

    If your OS isn't stable enough to handle mp3 software, what makes you think it'll play videos?
  • Katrina S. Level 7 Level 7 (24,090 points)
    +iTunes keep releasing updates that aren't compatible with Windows users+


    iTunes is compatible with Windows, but perhaps your Acer doesn't meet the new system requirements for itunes 8. Acers are entry-level laptops, aren't they? If you don't have a fast enough processor or enough RAM, I can see why you might be having trouble viewing videos.



    From the itunes 8 download page, does your laptop meet the Windows hardware requirements?



    My son bought a PC game last year, only to find our 4-yr-old PC didn't have the correct graphics card. It's a good idea to read all those system requirements....you might be happier googling on "old itunes version" and running whatever version last worked with your Acer.

    Message was edited by: Katrina S.
  • Randy Fast Level 4 Level 4 (1,415 points)
    Why don't you start by figuring out why iTunes won't run on your laptop. It is running fine on mine and hundreds of millions of other computers out there with Windows as well so iTunes works just fine (sure it does have it's problems at times but it does work).

    What are the specs on your laptop? Do you have all the latest Windows updates? Are all of your system drivers up to date, especially the video drivers?

    Message was edited by: Randy Fast