HTML Mail not displaying properly on iPhone

Question

Level 1

8 points

HTML Mail not displaying properly on iPhone

Ever since the 2.2 update i have been having some issues with HTML formatted e-mails on my iPhone. While the message is loading it appears to be fine, but once it is done the iPhone reformats and the message is now unreadable. This happens mail to an e-mail list i subscribe to called "The Secret List" from Firefighterclosecalls.com. I received TSL multiple times a day (pretty much whenever there is a major incident in the world, or a firefighter dies).

Below is a screen shot that i took to show what is happening. (which is a very cool feature now)

This is as it is loading...

And this is when it is complete...

Does anyone know why this may be happening? I've contacted TSL about it, but they said they have not heard of this issue from anyone else. Is this happening with other e-mails to any other iPhone user? Thanks for your help.

MacBook, iPhone, Mac OS X (10.5.5)

Posted on Dec 7, 2008 10:33 AM

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Answer 1

Andrew T.

Level 4

3,219 points

Dec 7, 2008 12:58 PM in response to jetskiman98

Hello

*Have you tried rebooting iPhone and then checking the email again to see if it Formats back?

-Hold down home button & sleep/wake button. Do not let go till you see a silver apple logo. Then iPhone OS will come back up and running in a bit. Check email

*Delete Network Settings

-Go to Settings - General - Reset - Reset Network Settings - Confirmed - iPhone will reboot. Attempt to access email again.

*If possible delete email account off the iPhone and re-add it back to the iPhone.

I did notice one photo showed you with WiFi and then second photo was on EDGE... Does the email still auto format even if it is on EDGE or WiFi entire time?

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Answer 2

jetskiman98 Author

Level 1

8 points

Dec 7, 2008 9:06 PM in response to Andrew T.

Haha, i knew that some one would pick up on that. The issue does occur on both edge and wifi. The first time i opened this message i couldn't snap off a picture quick enough to get it before it loaded. So today before i posted i marked the message as unread and reopened it. This time i was prepared. That is why the time is off, the network is different, and the lack of 2 unread e-mails in the first picture. I have tried the reset of the network settings and it still does the same thing. Rebooting also doesn't solve the issue. Thanks though.

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Answer 3

Dec 9, 2008 3:24 PM in response to jetskiman98

I am having the exact same problem. The right half of an html email containing images is missing.

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Answer 4

Dec 9, 2008 5:24 PM in response to jetskiman98

Yes, I have seen this as well, and tried all the appropriate troubleshooting steps. One of the enhancements in v2.2 was, +"Improved formatting of wide HTML email,"+ and I suspect that 'enhancement' has a bug that affects certain messages. Here's my example.

You can submit a bug report to Apple: http://www.apple.com/feedback/iphone.html

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Answer 5

Mosque

Level 1

0 points

Dec 29, 2008 11:30 AM in response to ScottHess

Ditto, but even when it's only sending text it runs down the left side 1 character deep.

L
i
k
e
,
s
o
.

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Answer 6

Sporto4

Level 1

0 points

Dec 30, 2008 6:20 AM in response to jetskiman98

I am also having the same exact issue. Took it by the apple store, didn't see a genius since it was the holiday rush, the store assistant hadn't seen that before. It's rather frustrating since it loads the message entirely in the beginning and then the right side disappears. Hope they have a fix for this soon.

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Answer 7

PS94515

Level 1

0 points

Jan 7, 2009 9:06 AM in response to Sporto4

hi all. same issue. right half of html email disappears after a few seconds.

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Answer 8

Jan 12, 2009 1:16 PM in response to neuroanatomist

Same problem with "wide html" displaying only the left half.
After 30 minutes on the phone with Applecare – I had a hard time explaining the problem – the only suggestion remaining was "Reset the iPhone."
I, am glad I did not do it but we should all complain to Apple; maybe they will fix this in 2.3

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Answer 9

Jan 12, 2009 1:29 PM in response to jetskiman98

I have just filed a BUG report with Apple; I suggest you all do it, so maybe they will release a fix soon!

http://www.apple.com/feedback/iphone.html

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