iPhone not detected by iTunes (VISTA PC)

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mikeuk2000 Author

Level 1

8 points

iPhone not detected by iTunes (VISTA PC)

I've got a 3G iphone which used to connect to my VISTA PC with no problems using the previous version of iTunes. Since installing the latest version of iTunes my iPhone is not detected by iTunes however, windows appears to detect it as either a camera or storage device. I've tried with no luck..

1. reinstalling iTunes 8.0.2.20 from scratch
2. restarting the iPod/Apple mobile device services
3. updating the drivers for the device
4. disabled firewall/antivirus
5. installing the previous version of iTunes

In addition I've run the itunes diagnostic tool and it can not connect with the iphone.

Im guessing this is some kind of driver issue, but I have no clue how to solve the problem.

Does anyone have any ideas?

Windows Vista

Posted on Dec 9, 2008 2:00 PM

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Answer 1

Dec 9, 2008 2:17 PM in response to mikeuk2000

Looks like you've tried all the suggestions. You might check this article to see if you missed anything http://support.apple.com/kb/TS1495, iPhone not recognized in iTunes for Windows.

When all else fails, call these guys: U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)

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Answer 2

Dec 9, 2008 2:15 PM in response to mikeuk2000

mikeuk2000,

I see you've reinstalled iTunes, but have you removed Apple Mobile Device Support and reinstalled it as well?

Removing iTunes, QuickTime, and other software components for Windows Vista
http://support.apple.com/kb/HT1923?viewlocale=en_US

When reinstalling the Apple Mobile Device Service, it's best to do so with the iPhone disconnected. Reconnect the iPhone once the process is complete, and it should begin to install the drivers.

Another troubleshooting step I would recommend is disconnecting all USB other peripherals and rebooting, if you haven't.

Hope this helps,

Raleigh

Message was edited by: Raleigh D.

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Answer 3

mikeuk2000 Author

Level 1

8 points

Dec 9, 2008 2:16 PM in response to Jim VanLeeuwen

Jim, thanks for the link. I have already tried all of these things metnioned on the page. From looking at other posts on the site, it seems I am not the only person with this problem and have yet to find a solution 😟

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Answer 4

Dec 9, 2008 3:08 PM in response to Raleigh D.

Good advice for dealing with the 'VISTA PC' problem, in my experience....

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Answer 5

mikeuk2000 Author

Level 1

8 points

Dec 10, 2008 1:18 PM in response to Raleigh D.

Raleigh D., thanks for the advice. I've just tried uninstalling itunes, quicktime and Apple Mobile Device Support, then reinstalling everything again. After pluggin my iphone in again, windows says that it has successfully installed the Apple Mobile device, however, itunes still does not detect my iphone.

I can't help but feel this a problem with itunes. I don't understand how windows detects my iphone but itunes doesn't.

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Answer 6

Dec 10, 2008 2:39 PM in response to mikeuk2000

mikeuk2000,

If it seems to be more of a software issue, the next step in isolation would be to test in a new user account:

iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717

Although the title of the article is not applicable, the troubleshooting steps are valid and it does show you how to create the test user account.

Hope this helps,

Raleigh

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Answer 7

Danial79

Level 1

4 points

Dec 10, 2008 3:52 PM in response to mikeuk2000

I had this same problem with 8.0.1 and, like you, tried everything that support suggested (including disabling my security software). Nothing worked however and it wasn't until version 8.0.2 was released that iTunes finally found my iPhone.

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Answer 8

rcurbelo

Level 1

0 points

Dec 11, 2008 4:55 AM in response to mikeuk2000

ok, i got itunes to work in vista but still the iphone is not reconized. i have called technical support they are cluess to the issue. i explain the camera deal with the drivers....all they say is interesting... great and push me off to vista technical suppoprt... here they charge 59.00 after 4 hrs no luck.. i tried reinstalling the program coping the driver to the folder and still no luck. vista still tells me that the driver for the camera is the best one.. can someone please help me i am in need to sync my iphone with my computer. please apple help me since i sure there other people like me on this boat
so if you guys solve this let me know since i have tried everything

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Answer 9

mikeuk2000 Author

Level 1

8 points

Dec 12, 2008 9:37 AM in response to Raleigh D.

Raleigh , thank you again, but alas, creating a new user accountin VISTA did not work. It just treated my iphone like a removable hardrive/camera and asked how i would like to view the contents of the device.

How mnay users are required to have a problem before a patch/update for itunes comes out? 🙂

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Answer 10

mikeuk2000 Author

Level 1

8 points

Dec 12, 2008 9:45 AM in response to mikeuk2000

I've currently got Apple Mobile Device service 2.12.33.0 on my PC. Is this the latest version?

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Answer 11

Dec 12, 2008 12:44 PM in response to mikeuk2000

mikeuk2000,

If that is the case, the next step I would recommend is to connect the iPhone to another computer that meets system requirements. This could be accomplished at an Apple Store if there is one nearby, and if the same issue persists they can service the iPhone so long as it's still under warranty.

iPhone Service: Frequently Asked Questions
http://www.apple.com/support/iphone/service/faq/

As for a patch/update, I'm not sure one is required in this case. My iPhone still is visible in iTunes after the update, as are many others, both running Windows and Mac OS X. Naturally you would tend to see more people with similar issues here as that is typically why anyone takes the time to post.

Hope this helps,

Raleigh

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Answer 12

ZtevenX

Level 1

0 points

Jan 25, 2009 11:33 PM in response to mikeuk2000

THIS IS SO ANNOYING i am having exactly the same problem as this guy!! tried on another computer and it worked but ONLY my main PC doesnt wrok!! all my music is here!! i haven't sync in sooo long we need a fix now!!!

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Answer 13

ZtevenX

Level 1

0 points

Jan 25, 2009 11:35 PM in response to ZtevenX

also, i tried with my ipod nano and it worked fine on this computer, ONLY iPodtouches and iPhone can NOT be detected using itunes!! OMG GRRR i need to sync

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Answer 14

lawsmith

Level 1

0 points

Feb 17, 2009 1:23 PM in response to mikeuk2000

I've got exactly the same problem. Since there are more than a few of us who use a 64 bit OS, you'd think Apple would put some priority on solving this problem.

If anyone comes up with a solution, I would very much like to hear about it.

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Answer 15

OTSKOT

Level 1

0 points

Feb 27, 2009 1:06 PM in response to lawsmith

I am having the same type of problems. 3G (with 2.2.1), iTunes (8.0.2.02), Vista Home Premium. iTunes will not recognize the phone. Computer does. Have tried all the solutions listed above to no avail. Apple Store said to call Apple Support -- I am currently on-hold with them, but so far they are just scratching their heads.

I did read on another post that someone had luck by going back to iTunes 7.7 -- a copy of which I guess they googled and found. Don't know if that would mess around with the phone (if it had already been synced with 8.0.2 or not).

Hopefully they can figure out where this iTunes bug is and fix. I am syncing with my old machine that runs XP while I wait... and wait... and wait...

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