iTunes won't connect to store

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iTunes won't connect to store

My iTunes won't connect to the iTunes store. I get the following error:
ITunes could not connect to the iTunes store. An unknown error occurred (-9813)
Make sure your network connection is active and try again.

There is nothing wrong with my network connection. I am able to go on line to any other link. Can someone tell me why iTunes store won't connect for me please?

MacBook, Mac OS X (10.5.5)

Posted on Dec 10, 2008 6:12 PM

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Answer 1

Dec 10, 2008 6:17 PM in response to Risamac

HI Risa,

Open System Preferences/Date&Time and make sure the Date/Time and TimeZone are set correctly. Click the gold icon lock, bottom left side of the window to lock it, then Quit System Preferences and reboot your Mac. Launch iTunes and see if you can access the iTunes Store without a glitch.

Also, run Disk Utility (Applications/Utilities) and Repair Disk Permissions.

Carolyn 🙂

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Answer 2

Risamac Author

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Dec 10, 2008 6:38 PM in response to Carolyn Samit

Thanks for the help. Date, Time and Zone were all correct and locked. I did run the disk repair and still can't connect to iTunes. I restarted the MacBook but still getting the same error message.

Any other ideas for help out there would be appreciated! Thanks for trying!

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Answer 3

Dec 10, 2008 6:53 PM in response to Risamac

You're welcome! Process of elimination...

Try this... launch iTunes. From the Menu Bar, select Store/Authorize Computer and see if you can access the iTunes Store now.

Go here also: http://www.apple.com/support/itunes/store/connect/

Message was edited by: Carolyn Samit

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Answer 4

Risamac Author

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Dec 10, 2008 6:55 PM in response to Carolyn Samit

I had tried that previously with no luck, but gave it a shot again, with no luck - rats!

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Answer 5

Dec 10, 2008 7:31 PM in response to Risamac

Try here: http://support.apple.com/kb/TS1368

and here: http://support.apple.com/kb/HT1412

Carolyn 🙂

Message was edited by: Carolyn Samit

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