712 Views 3 Replies Latest reply: Dec 13, 2008 3:04 PM by Andrew T.
Below is a list of programs belonging to Apple that should be uninstalled in the following order. If this list does not resolve what is occurring. Proceed below with following the same removal steps but then check out the article below on how to remove apple files and folders that are in certain directories.
1. Uninstall the following Apple Software in the following order to help reduce reboots
-Apple Mobile Device Support
-Apple Software Update
-Windows iPod Updater (Name might be different but look for anything with the word iPod)
-MobileME Control Panel
*Now reboot the computer
*Repeat steps above only if you need to do the article below
Trouble installing iTunes or QuickTime for Windows
Hello Andrew T.
Thank you for the response. I will try what you have suggested, but before I do, there is some things I would like to know:
What is the Apple Mobile Device Support, Windows iPod Updater, and the MobileME Control Panel? I've tried to do a search for these programs under the start menu with no result to display.
Are these programs automatically installed as I installed iTunes? If so, where can they be found?
Thanks again! :]
All programs listed belong to Apple and are part of the iTunes Installer package.. All except
- Mobile Me
- iPod Updater
Mobile Me is a separate download but could still be on your OS if it was installed with an earlier version of Itunes when it was bundled together.
-iPod Updaters will only be there if you owned an iPod at some point and have not uninstalled the old style updater software in the last couple years.
*All these can be found in Control Panel - Add/Remove Programs in XP or Programs and Features in Vista
The 2 mentioned above may or may not be installed and in the list of programs to remove. This is simply the basic list of known Apple software that could be installed.