3 Replies Latest reply: Dec 13, 2008 3:04 PM by Andrew T.
maandy8 Level 1 Level 1 (0 points)

I'm having a problem with trying to connect my iPod touch to the computer for iTunes:

When I plug one end of the USB to my iPod and the other to the port on my computer, iTunes automatically opens...but when it does, I receive an error message stating, "*This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install iTunes again.*"

I did as iTunes told me. I ran the iTunes setup. Gave me the choice to "repair" or "remove". Selected "remove". I was to restart my computer after removing iTunes, so I did. Ran the iTunes setup again to install. Finally got it installed and I'm still receiving the same problem with the error message.

I never had this problem happen to me before until yesterday...all of a sudden. Strange, I've even tried to un-install and re-install iTunes MANY times with no success. And when I did un-install, I made sure that any fragments leftover that the setup didn't remove was removed COMPLETELY by running a search on my computer for "iTunes". Still no success! I also did everything that some of the users suggested in this thread: http://discussions.apple.com/thread.jspa?threadID=1252569 with no success as well!

What is wrong?

PS: I've un-installed my iTunes completely once to clear all my music and movies for tidying up purposes...if that helps. Although I doubt this is my problem here!

Thanks for your help! :]

Message was edited by: maandy8
  • Andrew T. Level 4 Level 4 (3,210 points)
    Hello Maandy8

    Below is a list of programs belonging to Apple that should be uninstalled in the following order. If this list does not resolve what is occurring. Proceed below with following the same removal steps but then check out the article below on how to remove apple files and folders that are in certain directories.

    1. Uninstall the following Apple Software in the following order to help reduce reboots

    -Apple Mobile Device Support
    -Apple Software Update
    -Windows iPod Updater (Name might be different but look for anything with the word iPod)
    -MobileME Control Panel

    *Now reboot the computer

    *Repeat steps above only if you need to do the article below

    Trouble installing iTunes or QuickTime for Windows
  • maandy8 Level 1 Level 1 (0 points)
    Hello Andrew T.

    Thank you for the response. I will try what you have suggested, but before I do, there is some things I would like to know:

    What is the Apple Mobile Device Support, Windows iPod Updater, and the MobileME Control Panel? I've tried to do a search for these programs under the start menu with no result to display.

    Are these programs automatically installed as I installed iTunes? If so, where can they be found?

    Thanks again! :]
  • Andrew T. Level 4 Level 4 (3,210 points)
    All programs listed belong to Apple and are part of the iTunes Installer package.. All except

    - Mobile Me

    - iPod Updater

    Mobile Me is a separate download but could still be on your OS if it was installed with an earlier version of Itunes when it was bundled together.

    -iPod Updaters will only be there if you owned an iPod at some point and have not uninstalled the old style updater software in the last couple years.

    *All these can be found in Control Panel - Add/Remove Programs in XP or Programs and Features in Vista

    The 2 mentioned above may or may not be installed and in the list of programs to remove. This is simply the basic list of known Apple software that could be installed.