5 Replies Latest reply: Nov 3, 2005 10:21 PM by Mitch 751
John Carnahan Level 1 Level 1 (5 points)
My when you hit the select and play button the screen shows a sad face. I went to restore the settings but it wont say that it is connected to the computer. I have put it in disk mode but it then just goes back to the apple screen. I charged it all night last night, but that didn't do anything. how do I get my computer to acknowledge that it is connected or at least go back to factory settings?
  • Mitch 751 Level 6 Level 6 (11,500 points)
    John,
    Read the following please:-

    http://docs.info.apple.com/article.html?artnum=61771

    If you still cant mount with your computer, please try to find a PC, and do a RESTORE with a PC (you got better chance to get your iPod recognized), once it has being completed, plug it back with your Mac and do a RESTORE back with a Mac version
  • John Carnahan Level 1 Level 1 (5 points)
    How do I restore it on a PC? Do I need to download something to the PC?
  • Mitch 751 Level 6 Level 6 (11,500 points)
    John
    Below are the steps..
    1. Download the iPod updater and iTunes at apple.com with the PC
    2. Install both of the software with the PC
    3. Put your iPod in Disk Mode - Press "select"+"play"
    4. Plug it with the PC, likely it would mount
    5. A window will pop up (PC) and indicating that your iPod can't be read and need a format, then click OK
    6. Open the iPod updater and wait for a minutes, and do a Restore.
    7. Repeat step 3
    8. Plug it back with your Mac
    9. You will see your iPod on your Mac's desktop
    10. Open the iPod updater and do the Restore back to Mac version
  • Ward Binns Level 1 Level 1 (0 points)
    I'm having the same exact problem. I get the frowny face when I turn on my iPod and I cannot connect to my PC. I've tried reseting it, reinstalling iTunes and the iPod software, and restarting my computer.

    Based on this advice, I've tried putting the iPod in disk mode (which works) and then connecting to my PC. Still it's not recognized.

    I do hear a very faint clicking sound inside my iPod every few seconds. And if I hold it up to my ear, I hear what sounds like the hard drive starting up and then the click. This happens over and over when I'm trying to connect to my PC.

    I've tried connecting to two different PCs. Same result on both.

    Anyone got any ideas? Thanks!
  • Mitch 751 Level 6 Level 6 (11,500 points)
    Ward,

    Try to find a Mac, and I know it is not easy for you. Worth a try, you get higher chance to fix your problem in that way.