41434 Views 2 Replies Latest reply: Dec 14, 2008 4:28 PM by Lawrence Finch
Do you get an error message, or does it simply not show up? Have you checked the obvious, like a bad USB port? Are the USB ports v2, and not 1.1? Are you connecting directly to the back of the computer, and not through a hub or a port on the front of the computer? Are you using the same cable, or a different one (that might be defective)?
One thing to try is a complete iTunes uninstall, then reinstall as described in: (http://support.apple.com/kb/HT1925?viewlocale=en_US)
Another thing to check is whether AppleMobileDeviceService.exe is running. Launch Task Manager (CTRLSHIFTESC). Click the Processes tab, then the label at the top of the Image Name column to sort it and look for it. If it isn't running go to Control Panel->Administrative Tools->Services and find it there. Double click it and click the Start button, then try to sync again.
One thing to keep in mind is that the iPhone can only sync with one computer. If you try to sync with a 2nd one it will wipe out what was synced from the first.