2 Replies Latest reply: Dec 14, 2008 4:28 PM by Lawrence Finch
ron98 Level 1 Level 1 (0 points)
I have 2 computers.
The first one: When I plug in my iphone into the USB, I can see my iPhone as a hard drive in "My Computer" and when I click on itune icon it can connect and communicate with my iPhone. This one works fine, but on the second computer, when I plug in my iPhone into the USB, I cant see the iPhone as a harddrive in the "My Computer", so my computer cannot communicate with it when I click on itune icon. My question is, how do I get my iPhone to show up in the "My Computer". I tried go to the control panel and use the Add Hardware menu, but it still cant see iPhone as a hard drive in "My Computer". I downloaded itune and re-install it but no help. Can anyone help. Im using a compaq computer and Im using Windows Xp home. I have a lot of memory and harddrive space, so that cant be the problem.

compaq
  • Andrew T. Level 4 Level 4 (3,210 points)
    Hello Ron, Below are some links that may assist you today.



    How to verify iPhone hardware is working correctly
    http://support.apple.com/kb/HT1650


    iPhone not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1495
  • Lawrence Finch Level 7 Level 7 (27,285 points)
    Do you get an error message, or does it simply not show up? Have you checked the obvious, like a bad USB port? Are the USB ports v2, and not 1.1? Are you connecting directly to the back of the computer, and not through a hub or a port on the front of the computer? Are you using the same cable, or a different one (that might be defective)?

    One thing to try is a complete iTunes uninstall, then reinstall as described in: (http://support.apple.com/kb/HT1925?viewlocale=en_US)

    Another thing to check is whether AppleMobileDeviceService.exe is running. Launch Task Manager (CTRLSHIFTESC). Click the Processes tab, then the label at the top of the Image Name column to sort it and look for it. If it isn't running go to Control Panel->Administrative Tools->Services and find it there. Double click it and click the Start button, then try to sync again.

    One thing to keep in mind is that the iPhone can only sync with one computer. If you try to sync with a 2nd one it will wipe out what was synced from the first.