Skip navigation
This discussion is archived

screen gone black

5558 Views 8 Replies Latest reply: Dec 28, 2008 3:26 AM by C.Parulian RSS
jesaBenstock Calculating status...
Currently Being Moderated
Dec 15, 2008 2:38 AM
my iphone screen has gone black
when i plug it into the computer it syncs
but i cant see anything on the screen
and therefore cant use it at all
what can i do?
macbook, Mac OS X (10.5.5), iphone and other macs - long time user
  • Pam Whittingham Calculating status...
    Currently Being Moderated
    Dec 15, 2008 7:09 AM (in response to jesaBenstock)
    Hi there JesaBenstock.

    My screen keeps going black as well. I can hear the phone ringing and receiving text messages but cannot answer them as screen black and frozen - perhaps it's the Winter Virus!? Have you any idea why this is happening or is yours all better now?

    I now know about holding sleep and home key to get back to life but would rather it didn't freeze at all.

    Cheers, Pam
    iphone 3G, Mac OS X (10.4.11)
  • Carlos Bez Birolo Calculating status...
    Currently Being Moderated
    Dec 19, 2008 2:51 AM (in response to Pam Whittingham)

    I'm having the same issues with my iPhone and my wife's. It happened twice for me this week.

    Any ideas whether this is related to the os or any app installed? We have a lot of common apps, and I asked a friend and the black screen never happened to him(so far).

    Mac OS X (10.5.5)
  • Pam Whittingham Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 19, 2008 3:16 AM (in response to Carlos Bez Birolo)
    Hi Carlos

    My screen only seems to go black when someone has left me a voicemail?!

    I did read somewhere that this can arise when a hard case is on the phone and I do use the Gear4 IceBox. Apparently the sensors then don't work properly.

    I'm getting a slip case for Christmas so perhaps this will sort it?
    iphone 3G, Mac OS X (10.4.11)
  • beemshake Calculating status...
    Currently Being Moderated
    Dec 22, 2008 12:34 PM (in response to jesaBenstock)
    I had the same problem. I was able to reboot by holding down both buttons for 10 seconds. After reboot, my phone came up as though it hadn't been activated, and demanded to be plugged in to iTunes. Once plugged in it worked fine, and displayed the message "iPhone is activated". All my apps, notes, pictures, music, etc were still there. Weird.
    iPhone 3G, Mac OS X (10.4.11)
  • kds808 Calculating status...
    Currently Being Moderated
    Dec 27, 2008 10:37 PM (in response to jesaBenstock)
    I never had a problem with a black screen until today when I started using the incase power slider case.
    I was able to get the screen back after taking off the case and holding down the power button and home button at same time for 10 seconds. My screen is now back.
    I am hoping that the case was the problem and this doesn't happen again. I wonder if I can get my money back for the case??
    inspiron 1720, Windows Vista
  • Julian Bashir Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2008 11:51 PM (in response to kds808)
    My iphone screen goes black when I'm in the middle of a phone call. This becomes a problem with menu driven phone systems or when I have to hang up, as i cannot get the screen back to figure out where to touch keys to press a button or to hang up. Only way to "fix" the problem is to turn the iphone off and then turn it back on.

    This is very annoying. Is it a software bug or a hardware malfunction?
    HP Pavilion zd8000 laptop, Windows XP
  • C.Parulian Calculating status...
    Currently Being Moderated
    Dec 28, 2008 3:26 AM (in response to jesaBenstock)
    Dear Iphone Mates,

    I have this problem too in the morning...
    The screen is black and someone called me but i cant answer the phone...
    cause i can slide to unlock the screen..

    But now the problem is gone... thanks me... LOL

    You guys... just restore your iphone... and follow the construction...
    Good luck guys....

    Kind regards,

    Coki Parulian
    MacBook Pro 17" 2,6 GHz DualCore, Mac OS X (10.5.6), MacBook Pro 17" 2,4 GHz SingleCore


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.