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the message could not be moved to the mailbox trash - Exchange Account

Hi All,

Not sure if it has anything to do with the update.

Mail shows 1 unread message all the time, I've read it, still shows unread. I try to delete it and get the error "the message could not be moved to the mailbox trash", same error if I try to move it to the trash folder.

Message has been long deleted from my actual INBOX via Outlook weeks ago.


I've seen the suggestions to touch the trash settings under MAIL > Advanced, but there is no such option for Exchange accounts.

Toshiba Tecra, Windows XP Pro

Posted on Dec 15, 2008 2:42 AM

Reply
13 replies

Jan 27, 2009 9:34 PM in response to Payasos

I found an answer that has worked for me and others in another thread. It sounds pointless but just do it, all of a sudden I can delete mail now.

1. Go to Settings
2. Mail, Contacts, Calendars
3. Click your email adress.
4. Scroll down and click "Advanced"
5. Click "Deleted Mailbox"
6. Click "Spam" (at the bottom) then back to "Trash" (at the top).
That's it. It should now work again.

the message could not be moved to the mailbox trash - Exchange Account

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