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10.5.6 hangs on installation

The latest version of Leopard (10.5.6) downloaded automatically via Software Update. However, when I attempted to install, the process hangs on "configuring setup." My MBP, after 15 mins, is still in that mode. I did a forced restart on my Mac Pro, which returned me to 10.5.5.

Anyone else run into the same problem?

MacBook Pro and Mac Pro, Mac OS X (10.5.5)

Posted on Dec 15, 2008 9:41 AM

Reply
116 replies

Dec 16, 2008 10:00 AM in response to davald

My install was ok, but after reboot, my Mac Pro hanging on the gray screen with no Apple logo. Which did happen in the past on normal reboot. So I had to unplug all my hard drives, including my iPod classic, and then, the boot continued. Why? I don't know, but that bug had been removed a while ago, and now it seems to be back, or at least for the update.
I repaired my permissions with disk utility after, which I always do after an update (although I should have done it too before hand).
But in the hand, dear Apple developers, it should not be this complicated!

Dec 16, 2008 2:30 PM in response to davald

FYI. I just got off the phone with Apple Technical Support. The rep advised me to +*wait 1-2 weeks to install the 10.5.6. update+*. He indicated that "3rd party" applications may not be compatible. 3rd party means "not made by Apple"

Awesome! Apple has low confidence in their software and is OK with breaking "3rd party" apps in order to make their apps work better. So much for "it just works"

Dec 17, 2008 12:25 AM in response to davald

Likewise on my MBP 17"

Software Update Check
Download
Installer hung on configuration.
Force Power Down
Disk Util, Repair. No Problems
Repair Permissions. Nothing outside of normal SUID pattern.
/Library/Updates contains a pack of size much lower than Software Update advised.
App bundles such as Spaces, Mail etc were updated but no changes to kernel extentions or BSD components. Package is broken.
Restarted Software Update. System Hang, Rinse, Repeat.
Deleted contents of /Library/Updates
Grabbed the Combo Update

Note to self: Never use the Delta again.

Dec 17, 2008 5:10 PM in response to davald

my mac refused to install using the auto updater. I downloaded the combo pack yesterday and tried to install. it refused.

i tried again today once again using the auto installer. still no joy.

i have finally got success installing using the combo installer today.

i really hope the next update apple releases is thought out/tested before release.

Dec 17, 2008 9:25 PM in response to davald

So tell the guy below who chided you about "good housekeeping" and disk permissions to SCREW IT.

Like many users here, after hours wasted trying to get the "Software Update" install process to work -- only to have the installation hang for 30 minutes or longer -- I finally downloaded the standalone installer (the regular one, not the combo)...

(this one: the 372 MB file --
http://support.apple.com/downloads/MacOS_X_10_5_6Update )

As with most people who have reported back here to this thread, running THAT installer worked fine, no snags, took about I would say 5 minutes to install, the status bar moving rapidly along until the green arrow and UPDATE SUCCESSFUL! ...

*Another fine example of BAD USABILITY DESIGN:*

All Apple would have to have done was simply say (with the same elegance and simplicity as their marketing team understands how to talk to consumers):

"*PLEASE NOTE:* This update takes longer than most of the usual Software Updates, so plan 30 minutes to an hour before you begin. The process occurs in two parts, so just follow the on-screen prompts. During Part 1, a large installer file (between 300 MB and 700 MB) first downloads to your computer before the automatic installation can begin. If you are on a broadband connection, this could take about 30 minutes for the initial download.

The download progress bar will let you know how far along the download has proceeded. (*Note to Apple:* It would have been very easy for you to then have a separate progress-bar just indicating the status of the installer downloading, vs having one combined Installation status bar that hangs for 30 minutes or more while an unusually large file downloads, giving the appearance that the installation process is stuck. Then a new progress bar would inform users that the file was successfully downloaded and now it is being installed automatically)

It's astounding to me how many times a common problem turns out to be less about engineering, and more about simple communication.

What Apple ALSO could have done is say: "We recommend you perform this update in two parts. First, download the large updater file. Then, when it is completed, follow the prompt and double click on the installer file to have it begin its automatic installation process, just as you would do if you were installing a new piece of software."

But no, now there will be probably 200 new redundant threads started all because Apple can't figure it out to inform users how to approach this major installation.

I've been using Macs since the SE in 1986 -- and this snagged me. I can only imagine what is happening at home for my elderly parents using the Macbook we gave them last year. I can only hope my Dad did what he USUALLY does when periodically ominous notes appear about downloading software: he ignores them, or turns off the computer and calls me. That would waste less time than I just wasted for no reason.

RECAP: (1) Download the standalone installer. (2) Double-click the downloaded file and installation should proceed normally.

*I would bet $100,000: 99 out of 100 people don't have to go repair permissions* and all that crap that fastidious people here like to point to first --- instead of examining the obvious. No, all they have to do is do what Apple didn't bother instructing them to do: Use the standalone installer to avoid most complications.

Dec 17, 2008 10:59 PM in response to RHbayarea

so yeah this update was kind of a disaster huh? I've never even had a windows update mess up this much.

For me what happened is my software update thing said I had an update, so it started doing it's thing, took about 30 minutes still had the spinning beach ball so I forced/quit the software update and couldn't open it again so I selected restart from the apple menu - nothing happened, so I held the button down to reboot, which took insanely longer than normal, and now I am up and running again.

Afraid to even attempt a reboot now though and my software updater still wont start. good times. I am done for this evening though I can tell you that.

Dec 18, 2008 10:03 PM in response to davald

I have the same problem..... along with apparently many others. The difference in my case is I did the installation by downloading the combo, and I did it right after a fresh install of 10.5.1.

Actually, I was able to update at one point to 10.5.6. But then things went South from there... the 'beach ball of death' will appear on every few key strokes, render my Mac useless. Upon examining the console output, it appears I may have a problem with bad sectors on my hard drive.

So, I reformatted the drive, with the 'clear data' option to have the bad sectors mapped out; followed by a clean installation of 10.5.1.

After the 10.5 installation is completed, I downloaded the 10.5.6 combo and proceed with the installation - got stuck at configuration.....

So, I did another clean install of OS (since my Mac won't boot up, after a hard reset). This time, to prevent any possible race condition with the update process, I disabled all the network connectivity, disconnected the backup drive, ran the disk utility to repair the permissions before proceed with the installation.... Now, instead of getting stuck at configuration, the installer complained about unable to copy files unto my root directory ('/').

What the.....?

Maybe I should have waited until spotlight had finished indexing my drive?? I am pretty much in the dark about what's going on at this point; looking at the logs in the console didn't offer much to go on.

I have had my Mac for over a week now and so far haven't been able to do anything much useful beyond backing up data and reinstalling OS -- over and over (I had the same upgrading nightmares with 10.5.5, and was hoping 10.5.6 will resolve my problem; the Mac actually runs quite happily with 10.5.1, which is what I am sticking with until I know more about how to diagnose the problem).

What a nightmare.

Sorry about this long post. It is just the most frustrating upgrading experience I've ever had with an OS... Windows included.

Any suggestion that can help me figure out what's going on is very much appreciated!!

10.5.6 hangs on installation

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