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10.5.6 Has broke Online Banking Access from Safari

13613 Views 42 Replies Latest reply: Mar 12, 2009 4:06 PM by 4Corners RSS
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David803sc Calculating status...
Currently Being Moderated
Dec 16, 2008 11:54 AM
Since I updated my Intel imac with this update I can no longer access my online banking with BB&T, this is a very large Southeast Bank, when I log in, it just brings me to another screen, to log in again, no error message, I called the bank and of coarse they told me it's my fault, I must of forgot my password, anyway I talked to their online tech support, and they did tell me that they are aware that the update for the mac has broken the access to their site with Safari, they said I either had to use Internet Explorer or Mozilla, due to the fact that their site is no longer supported by Safari, due to the latest mac update.

http://www.bbt.com

Note: I also posted this at another site, where others have posted about the same problem with other online banking websites, not just BB&T
Mac Mini, Mac OS X (10.5.6), iPhone 8GB
  • Diamondtron Calculating status...
    I have exactly the same problem with HSBC UK.

    Is thre going to be a fix ?
    thanks
    Iphone
  • davidmorin Level 1 Level 1 (35 points)
    Same thing here, trying to access HSBC UK internet banking, the browser just refreshes and starts from beginning. Manage to acces from iphone but not from mac. Have written to HSBC will post back some feedback from them. Good luck!
    David
    MacBook Pro core2duo, Mac OS X (10.5.6)
  • Klaus1 Level 8 Level 8 (43,425 points)
    Many banks rely on the majority of their users using IE (the biggest security risk on the market) and don't use the proper industry standards to program their web site, which are the accepted industry standards used by Apple for Safari.

    One of my banks does, for the other I have to use Firefox. No big deal, but a strongly worded letter of complaint to the bank might prompt them into not being so stupid!
    20" 2.1GHz iSight iMac G5, 250GB HD, 1.5GB RAM, Mac OS X (10.4.11), iLife 6.0.3, Toast 7.1.3, iTunes 8.0.2, QTPro 7.5.5, Safari 3.2.1
  • romad Level 3 Level 3 (590 points)
    Currently Being Moderated
    Dec 16, 2008 8:51 PM (in response to Klaus1)
    You missed the point here: the sites worked fine BEFORE under 10.5.5 but they DON'T under 10.5.6 so something related to the 10.5.6 update may be a factor. Possibly a Safari update?
    iMac (G5, G4, G3), Powerbook G4, iPhone, iPod, MP2100, Mac OS X (10.4.11), Mac OS 10.5.5, Mac OS 9.2.2, iPhone OS 2.2, Newton OS 2.1
  • Zems Calculating status...
    Currently Being Moderated
    Dec 16, 2008 10:44 PM (in response to David803sc)
    Same here with HSBC UK. I can still get in with Firefox though.
    MacPro 2.8ghz, Mac OS X (10.5.6)
  • Klaus1 Level 8 Level 8 (43,425 points)
    Currently Being Moderated
    Dec 17, 2008 1:48 AM (in response to romad)
    No, I didn't miss the point. The update include a host of security updates and the banks need to update their web sites!
    20" 2.1GHz iSight iMac G5, 250GB HD, 1.5GB RAM, Mac OS X (10.4.11), iLife 6.0.3, Toast 7.1.3, iTunes 8.0.2, QTPro 7.5.5, Safari 3.2.1
  • Simon Lyon Calculating status...
    Currently Being Moderated
    Dec 17, 2008 2:13 AM (in response to Zems)
    YEP I bank with HSBC and I have same problem, this is something to do with the update and apple need to sort out a fix for Safari as Firefox still works fine.
    Imac G5 1.8, Mac OS X (10.5.6)
  • Klaus1 Level 8 Level 8 (43,425 points)
    Apple need to do nothing of the kind.

    Many banks rely on the majority of their users using IE (the biggest security risk on the market) and don't use the proper industry standards to program their web site, which are the accepted industry standards used by Apple for Safari.

    One of my banks does, for the other I have to use Firefox. No big deal, but a strongly worded letter of complaint to the bank might prompt them into not being so stupid!
    20" 2.1GHz iSight iMac G5, 250GB HD, 1.5GB RAM, Mac OS X (10.4.11), iLife 6.0.3, Toast 7.1.3, iTunes 8.0.2, QTPro 7.5.5, Safari 3.2.1
  • s.mak Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 17, 2008 3:19 AM (in response to Klaus1)
    Solution for UK customers - Switch to the Co-op Bank :o) You'll also find that you become a person again instead of an account
    MacBook Pro 1.83GHz, Mac OS X (10.4.6)
  • Klaus1 Level 8 Level 8 (43,425 points)
    Currently Being Moderated
    Dec 17, 2008 5:40 AM (in response to s.mak)
    Good advice!

    Alliance & Leicester have no problems with Safari 3.2.1 either!
    20" 2.1GHz iSight iMac G5, 250GB HD, 1.5GB RAM, Mac OS X (10.4.11), iLife 6.0.3, Toast 7.1.3, iTunes 8.0.2, QTPro 7.5.5, Safari 3.2.1
  • Simon G. Calculating status...
    Currently Being Moderated
    Dec 17, 2008 9:03 AM (in response to Klaus1)
    I'm getting the same problem with First Direct in the UK but I have found there is also a problem logging into Apple's Conceige Portal so it doesn't appear to be just banking sites.
    Intel Macbook Pro, Mac OS X (10.5.6)
  • Diamondtron Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 17, 2008 12:24 PM (in response to David803sc)
    Hi Guys.....This is an email which i received today from HSBC.
    Problem has been escalated to Apple.
    Will we get a fix soon from Apple ?????

    "Thank you for using the feedback facility for our Internet Banking service.

    This is with regard to your query about not been able to login through MAC and Safari.

    We are aware of the problem and have escalated the same to Apple. We hope to get the problem fixed as early as possible.

    Alternatively you can use Firefox as the browser to access internet banking.We regret the inconvinience caused to you. "

    Hope this will help.

    Message was edited by: Diamondtron
    Macbook pro, Mac OS X (10.5.6)
  • Oxnull Calculating status...
    Sweet I thought I was the only one with this problem. Glad to know this was an update problem with 10.5.6 in the meantime I just use Firefox like the posters above.

    Message was edited by: Oxnull

    Message was edited by: Oxnull
    iMac4,1, Mac OS X (10.5.6)
  • bdhenry Calculating status...
    I too am a user BB&T online banking and can no longer access the bank after upgrading to 10.5.6. I called the bank this morning and they told me they have been in touch with Apple regarding the problem. I started using Mozilla Firefox and was able to log into online banking. Since I'm a very long time PC owner and recently purchased my first Mac, I'm not impressed with this flop from Apple which I had greater expectations for problem free software. That's why I decided to leave Windows and the PC. Also, I had been a long time user of Mozilla browsers when I had the PC. Safari is starting to look like it's not going to be my browser going forward. What kind of testing is Safari subjected to at Apple? Mozilla has the backing of a large and knowledgeable creative community.
    MAC mini, Mac OS X (10.5.6)
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