Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

10.5.6 Has broke Online Banking Access from Safari

Since I updated my Intel imac with this update I can no longer access my online banking with BB&T, this is a very large Southeast Bank, when I log in, it just brings me to another screen, to log in again, no error message, I called the bank and of coarse they told me it's my fault, I must of forgot my password, anyway I talked to their online tech support, and they did tell me that they are aware that the update for the mac has broken the access to their site with Safari, they said I either had to use Internet Explorer or Mozilla, due to the fact that their site is no longer supported by Safari, due to the latest mac update.

http://www.bbt.com

Note: I also posted this at another site, where others have posted about the same problem with other online banking websites, not just BB&T

Mac Mini, Mac OS X (10.5.6), iPhone 8GB

Posted on Dec 16, 2008 11:54 AM

Reply
42 replies

Dec 16, 2008 2:48 PM in response to David803sc

Many banks rely on the majority of their users using IE (the biggest security risk on the market) and don't use the proper industry standards to program their web site, which are the accepted industry standards used by Apple for Safari.

One of my banks does, for the other I have to use Firefox. No big deal, but a strongly worded letter of complaint to the bank might prompt them into not being so stupid!

Dec 17, 2008 2:32 AM in response to Simon Lyon

Apple need to do nothing of the kind.

Many banks rely on the majority of their users using IE (the biggest security risk on the market) and don't use the proper industry standards to program their web site, which are the accepted industry standards used by Apple for Safari.

One of my banks does, for the other I have to use Firefox. No big deal, but a strongly worded letter of complaint to the bank might prompt them into not being so stupid!

Dec 17, 2008 12:24 PM in response to David803sc

Hi Guys.....This is an email which i received today from HSBC.
Problem has been escalated to Apple.
Will we get a fix soon from Apple ?????

"Thank you for using the feedback facility for our Internet Banking service.

This is with regard to your query about not been able to login through MAC and Safari.

We are aware of the problem and have escalated the same to Apple. We hope to get the problem fixed as early as possible.

Alternatively you can use Firefox as the browser to access internet banking.We regret the inconvinience caused to you. "

Hope this will help.

Message was edited by: Diamondtron

Dec 19, 2008 6:47 AM in response to David803sc

I too am a user BB&T online banking and can no longer access the bank after upgrading to 10.5.6. I called the bank this morning and they told me they have been in touch with Apple regarding the problem. I started using Mozilla Firefox and was able to log into online banking. Since I'm a very long time PC owner and recently purchased my first Mac, I'm not impressed with this flop from Apple which I had greater expectations for problem free software. That's why I decided to leave Windows and the PC. Also, I had been a long time user of Mozilla browsers when I had the PC. Safari is starting to look like it's not going to be my browser going forward. What kind of testing is Safari subjected to at Apple? Mozilla has the backing of a large and knowledgeable creative community.

Dec 19, 2008 9:40 AM in response to David803sc

Hi I also bank with HSBC, same problem. There is now a message regarding this issue on HSBC's page. They say thay are working on a fix. The person who banks with First Direct, all part of HSBC so probably the same webpage. Anyone tried to access BBC iPlayer. This doesn't seem to work in Safari anymore but fine on Firefox. Another update problem or just my staggeringly slow internet connection again?

10.5.6 Has broke Online Banking Access from Safari

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.