3 Replies Latest reply: Dec 20, 2008 1:32 PM by Andrew T.
ewasn0w Level 1 Level 1 (0 points)
My little cousin forgot her passcode to her iPod touch. It's now disabled, but when I connect it to iTunes, it says I need to enter the passcode before I can connect it to iTunes. The laptop it was originally connected to has been trashed. Is there anyway to make it work?

Dell, Windows 2000, Dell
  • jangwl Level 1 Level 1 (0 points)
    U need to have the passcode in order for the iPod Touch to access it. If u cannot remember the passcode u will not be able to use your Touch. U can however still connect iTunes to the store. I hope u did not forget your iTunes Store Password also.Pls visit the service centre if u are not able to remember the Passcode for your iPod Touch.
  • ewasn0w Level 1 Level 1 (0 points)
    She doesn't have a store account. And iTunes won't even acknowledge that the Touch is connected. It says I need to unlock the Touch with the password before I can use it on iTunes.
  • Andrew T. Level 4 Level 4 (3,210 points)
    Hello ewasn0w



    You have an option to put the iPod Touch into a recovery mode to restore it if you are not able to do this via a normal method.


    *Please keep in mind a restore will erase all data. And in this situation you will not want to restore from a backup file because it will bring passcode lock back from the last backup it made. And unless you can remember the code it will lock you out again.


    *If a majority of your data is already in iTunes and other supported programs that communicate with iTunes and touch. It can be synced back to the touch.


    iPhone and iPod touch: Minimum system requirements
    http://support.apple.com/kb/TS1323



    iPhone and iPod touch: Unable to restore
    http://support.apple.com/kb/HT1808