lost passcode, itunes won't connect

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lost passcode, itunes won't connect

My little cousin forgot her passcode to her iPod touch. It's now disabled, but when I connect it to iTunes, it says I need to enter the passcode before I can connect it to iTunes. The laptop it was originally connected to has been trashed. Is there anyway to make it work?

Dell, Windows 2000, Dell

Posted on Dec 19, 2008 8:40 PM

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Answer 1

jangwl

Level 1

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Dec 19, 2008 10:45 PM in response to ewasn0w

U need to have the passcode in order for the iPod Touch to access it. If u cannot remember the passcode u will not be able to use your Touch. U can however still connect iTunes to the store. I hope u did not forget your iTunes Store Password also.Pls visit the service centre if u are not able to remember the Passcode for your iPod Touch.

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Answer 2

ewasn0w Author

Level 1

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Dec 19, 2008 11:00 PM in response to jangwl

She doesn't have a store account. And iTunes won't even acknowledge that the Touch is connected. It says I need to unlock the Touch with the password before I can use it on iTunes.

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Answer 3

Andrew T.

Level 4

3,219 points

Dec 20, 2008 1:32 PM in response to ewasn0w

Hello ewasn0w

You have an option to put the iPod Touch into a recovery mode to restore it if you are not able to do this via a normal method.

*Please keep in mind a restore will erase all data. And in this situation you will not want to restore from a backup file because it will bring passcode lock back from the last backup it made. And unless you can remember the code it will lock you out again.

*If a majority of your data is already in iTunes and other supported programs that communicate with iTunes and touch. It can be synced back to the touch.

iPhone and iPod touch: Minimum system requirements
http://support.apple.com/kb/TS1323

iPhone and iPod touch: Unable to restore
http://support.apple.com/kb/HT1808

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