Can't get my iPod touch to connect to my network

Question

Can't get my iPod touch to connect to my network

I am using a Linksys WAP54G Access Point for my wireless network. When I first got my iPod, it connected to my network with no problems. Now, for some unknown reason, I can't connect. The iPod sees my network. When I click on it to connect, it asks me for my password. I type in the password I set on my access point, but it tells me it is incorrect. When I type in the WEP key for the access point as the password, it says it connects, but it doesn't. There is a check-mark next to my wireless network, and I have three bars in the upper left corner of the screen. I thought maybe there was something wrong with the network hardware in the iPod, so I brought to an Apple store as well as my friend's house. My iPod connected to both networks with no problems whatsoever. I have reset the network settings on the iPod like 50 times, turned off WEP security on the access point, reset everything on the access point multiple times, and nothing works. I have a laptop, and that connects to my wireless network with no problems. I am at the end of my wits trying to figure this out. I've called Apple Support, and they don't have a clue. All they had me do was reset stuff...which I'd already done a million times. Is there something going on with an IP address? My would my laptop connect but not my iPod? I know the network feature of the iPod works because it connects at other locations. Please...please, somebody end my misery!

Dell XPS630, Windows Vista, Networking Issues

Posted on Dec 21, 2008 6:27 AM

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Answer 1

Dec 21, 2008 7:46 AM in response to Community User

what ip is your router giving your ipod?

you can check by going to settings -> Wifi -> Blue Arrow Next to network

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Answer 2

johnnyO

Level 1

24 points

Dec 21, 2008 8:04 AM in response to Community User

There's 2 things I can tell you to check that I don't see the answer to in your post:

1) Is your router/firewall configured to restrict access by MAC address? If so, you'll need to configure the router to allow the MAC address of your iPod Touch.

2) Your version of the Software Update on the iPod Touch? The 2nd gen Touch came out with the 2.1 update and this version seemed to have alot of trouble connecting to wifi. I had the same trouble and you'll see it in this forum. However, the 2.2 update, which came out earlier this month or last, seems to fix that. I highly suggest the 2.2 update if you don't already have it.

I hope this helps. Let us know

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Answer 3

Dec 21, 2008 10:41 AM in response to Community User

Thanks for the suggestions. Here are my responses to the previous two postings:

- IP Address: 169.254.142.167
- No MAC filtering on the access point
- I have already updated my software to version 2.2

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Answer 4

Dec 21, 2008 10:51 AM in response to Community User

Thanks for the suggestions. Here are my responses to the previous two postings:

- IP Address: 169.254.142.167
- No MAC filtering on the access point
- I have already updated my software to version 2.2

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Answer 5

Dec 21, 2008 11:42 AM in response to Community User

I have just bought a brand new 16 gig Touch from my local high street store. I too cannot connect via wifi using my Netgear wireless router.
The ipod has 2.2 already installed and i have tried with no success to get a wifi connection.
The router and ipod appear to be communicating as when i change my routers SSID name it appears each time on the ipod but when i enter the password nothing happens
My nephew is an I.T expert so when he next comes round i will get him to take a look

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Answer 6

Dec 21, 2008 11:43 AM in response to Community User

So frustrating....

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Answer 7

Dec 25, 2008 3:44 AM in response to Community User

Anyone else out there have any suggestions?

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Answer 8

Dec 30, 2008 8:41 AM in response to Community User

I have had the problem sorted and now my touch connects to the internet with wifi.
It seems the most common cause is the access list in the routers advanced wireless settings.
If you click on the Set up access list make sure the access control button is unticked. If it is ticked the router is denying access from your ipod.
Then click on add. you should then see a device name and MAC address box.
Once the router sees the MAC address of your ipod it should then work ok.
The ipod's MAC address can be seen in the ipod's About screen in the General menu, it will say Wi-Fi Address.

This is all that was wrong with my settings and it now works a treat. The settings won't be lost if the router is powered off as i do this when not in use anyway.

DON'T forget to create an eight character minimum passwors in the routers WPA-PSK as the ipod needs an eight character minimum password.

What more can i say!! a minor setting causing so much troube for lot of us.

Phil.

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