APPLE TV YOUTUBE IS NOT WORKING MANY POST BUT NO SUPPORT FROM APPLE STAFF

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Level 1

4 points

APPLE TV YOUTUBE IS NOT WORKING MANY POST BUT NO SUPPORT FROM APPLE STAFF

In this forum and in many forums I have read posts regarding YouTube is not working.

In my situation I have updated to the latest version of apple tv (2.3). My Leopard is up to date / itunes also.

I am sharing internet connection in imac using Airport. Eveything works but YouTube does not work.

I can log in with my YouTube username (this shows it can successfully connects and gets reponse from the server), BUT I can not view featured/most viewed etc. I only see spinning apple thing.

I have been useing apple tv for 3 days and firts date YouTube worked. Also yesterday I did restart atv with menu + - for 6 seconds and relogged in to itunes and youtube worked again. I watched the whole night. I did also made some testing like rebooting atv again / turning of internet sharing and so on, magically it was working. I did get a good night sleep and in the morning when I tried again boom YouTube was broken again.

My only request from apple tv tech guys to admit there is a problem with YouTube in Apple TV so we can stop trying to make it work.

imac 24, Mac OS X (10.5.6)

Posted on Dec 22, 2008 5:33 PM

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Answer 1

Dec 22, 2008 6:21 PM in response to halisemre

halisemre wrote:
My only request from apple tv tech guys to admit there is a problem with YouTube in Apple TV so we can stop trying to make it work.

Then this forum is not the right place for you to be. This is a user-to-user forum. Apple tech support doesn't participate. You should contact tech support using one of the methods in the Contact Us link at the lower right of every page.

And, YouTube works fine for a lot of us so the problem is more likely some unfortunate combination of your hardware, software, network and the Apple TV. That sort of thing can be very hard to diagnose.

Best of luck.

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Answer 2

halisemre Author

Level 1

4 points

Dec 22, 2008 6:51 PM in response to halisemre

Thanks for the explanation, but how come a configuration works during the night and goes off in the morning. I kept everything turned on?

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Answer 3

Dec 22, 2008 7:41 PM in response to halisemre

Sorry, I don't know what to tell you. I've never had the problem.

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Answer 4

halisemre Author

Level 1

4 points

Dec 24, 2008 9:25 AM in response to IdrisSeabright

Well I kind of never give up and still trying.

Today I figured out something, I was looged in to You Tube Account from apple tv. I clicked on History (on Youtube/History) and I could view the movies. When I click on one it start stream and downloads it. So there is no connection issue due to my hardware router etc. The only places I get the spinning wheel is when I try to use Youtube/Feature/Most Viewed/Top Rated/Search

There is definitively connection to the server but why I can't navigate the above links mentioned.

I would really appreciate any suggestions it does not matter if you know a fix or not but each feedback would help me solve this issue.

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Answer 5

Dec 24, 2008 9:56 AM in response to halisemre

Okay. I have not clue about this issue. However, have you tried updating your router software?

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Answer 6

halisemre Author

Level 1

4 points

Dec 24, 2008 10:21 AM in response to IdrisSeabright

Actually I have 3 routers, usrobotics, dlink, airties I have tried with all these. I have also tried with direct LAN, because I am sharing internet connection from imac.

I do not believe it is a router issue. If it was a router isssue than it would not work for 2 times in the first place.

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Answer 7

halisemre Author

Level 1

4 points

Dec 24, 2008 10:29 AM in response to halisemre

Another evidence that porves no router problem is that from that same router I am connecting to youtube using Iphone3g with simunlocked.

I am guessing they are using the same server.

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Answer 8

Dec 24, 2008 10:36 AM in response to halisemre

Well, hopefully, someone else will chime in. I don't have this problem so I really don't know what to suggest. You might try searching the forums (search box upper right under the words Seach Discussions) to see if anyone else has had a substantively similar problem and found a solution.

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Answer 9

halisemre Author

Level 1

4 points

Dec 24, 2008 12:11 PM in response to IdrisSeabright

can you please ping time.apple.com see if it reponds

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Answer 10

Chenks

Level 5

7,435 points

Dec 24, 2008 12:19 PM in response to halisemre

halisemre wrote:
can you please ping time.apple.com see if it reponds

what is that going to prove or disprove ?

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Answer 11

halisemre Author

Level 1

4 points

Dec 24, 2008 12:28 PM in response to Chenks

I have definitely found the problem, I have set my iphone's clock to December 1977 and tried to view the videos from iphone youtube app and it could not connect to YouTube... well I am positive that apple TV is also trying to connect to time.apple.com because there is 100% percent pocket loss it can not set the time up to date soooo it gives "No content" message...

I need to find a way to open doors for applt to see time.apple.com or set the time manually or something that is why I asked could you please ping time.apple.com I am %90 sure that you will be able to ping. For some reason in mine it gives 100% pocket loss.

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Answer 12

Chenks

Level 5

7,435 points

Dec 24, 2008 1:18 PM in response to halisemre

but my youtube works fine. if time.apple.com wasn't working then it would be affecting ALL appletv's and not just a few.

for the record... pinging time.apple.com does not result in any ping responses for me either, but it does resolve to an IP address. you should know that it is quite common for certain servers to block ping requests.

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Answer 13

halisemre Author

Level 1

4 points

Dec 24, 2008 1:28 PM in response to Chenks

thanks for your reply, I have read it the time.apple.com does not allow ping for to avoid dos attracts, but I did set up imac to manually set time after I set it to 1980 I saved it than switched to automatically update time with time.apple.com and it did not. I think my issue is with time.apple.com

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