Software download fails

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Level 1

0 points

Software download fails

My iPod Touch 8GB has Software Version 1.1.5 (with Software Upgrade) or so iTunes tells me!! When I connect to iTunes and look at the Summary tab, in the Version section, I'm told that Software Version 2.2 is available to download. I click to Update button and the download starts, or appears to, going by the scrolling arrows and "1" by the Downloads section under the Store heading. After about 10 minutes I get a dialogue message saying "There was a problem downloading the iPod software. The network connection timed out." I've searched the net and Apple Support but can't find the solution. Any advice would be appreciated.

Windows XP

Posted on Dec 23, 2008 8:22 AM

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Answer 1

DMON1

Level 1

2 points

Dec 23, 2008 8:29 AM in response to rawal1

Have you tried restarting your computer & disconnecting/reconnecting your interent connection

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Answer 2

rawal1 Author

Level 1

0 points

Dec 23, 2008 8:42 AM in response to DMON1

Yes, tried using IE and Safari as well. Still get the same message.

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Answer 3

Rudegar

Level 10

170,880 points

Dec 23, 2008 10:41 AM in response to rawal1

verify that your itune is authorized with itune store with a valid credit card accout
as it cost money to go from 1.x to 2.x

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Answer 4

rawal1 Author

Level 1

0 points

Dec 23, 2008 11:44 AM in response to Rudegar

Problem sorted!! Disabled Windows Firewall and my Antivirus, and tried again - it ran like a dream. Had to have a couple of goes at re-syncing but all back up and running with 2.2 Thanks for the help though.

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