2168 Views 2 Replies Latest reply: Dec 23, 2008 6:05 PM by vinylbeast
Make sure Mac OS and iTunes are both updated, click the Apple in the top left corner of the screen> Software Update..
Also, make sure the iPhone is directly connected to a high speed USB port on the Mac and not plugged into a hub.
If the issue persists, continue trying the general tips in this article: http://support.apple.com/kb/TS1275
Follow the steps under *Restore using a new user account*. Does the iPhone restore in another user account?