ipod touch recognized, won't sync, sync option is greyed out

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ipod touch recognized, won't sync, sync option is greyed out

I have a new ipod touch and I'm having sync issues. itunes recognizes the device but under the file tab, sync ipod is greyed out. I've uninstalled and reinstalled both of the latest versions of itunes and even quicktime, I have 800 songs in my library and I can't do anything, it's so frustrating! Can anyone help me?!, it would be MUCH appreciated,

Dell E510, Windows XP

Posted on Dec 24, 2008 1:56 AM

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Answer 1

Best reply

Kuro Rai

Level 1

145 points

Dec 25, 2008 1:08 AM in response to neener3304

Has your iPod been formatted for Mac? I don't believe this would be a problem, but who knows.

Try this, it should fix a variety of problems...

Connect your iPod.
Go to iTunes.
Select your iPod in the sidebar.
Hit "Restore".

This will delete everything on your iPod and format it for the OS iTunes is running on.

Try syncing now.

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Answer 2

H.R.H.

Level 1

15 points

Dec 25, 2008 1:55 PM in response to neener3304

If that doesn't work go into 'Help' at the top and click run diagnostics' then check or uncheck all that apply.. it will figure out the connection.

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Answer 3

neener3304 Author

Level 1

0 points

Dec 26, 2008 7:23 PM in response to Kuro Rai

thanks for the tip, I'll see what I can do, I'm not really sure what will happen since I have yet to put anything on it so I don't know how much there is to actually wipe out and restore. thank you!

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Answer 4

neener3304 Author

Level 1

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Dec 26, 2008 7:25 PM in response to H.R.H.

Yeah I've run the diagnostics tests adn they all clear but thank you for the suggestion!

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Answer 5

neener3304 Author

Level 1

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Jan 6, 2009 11:56 PM in response to neener3304

all fixed!, thank you everyone for the helpful suggestions

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