You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mini Displayport to Dual-Link DVI not working?

I have just received my Mini Displayport to Dual Link DVI Adapter. The good: After I cancelled my initial order, because it delayed my notebook, I reordered last week and got it within 5 days or so (despite the store displaying 2-3 weeks). I was positively surprised to see it featuring a USB repeater. I plugged it in and it seemed to work instantly I also encountered no jumpy mouse whatsoever. I tried with a Dell 30" screen (3007WFP).

The Bad: The dvi connector is pretty bad and unstable, you can also not use the screws on the dvi cable to the monitor to fix the plug to the adapter. They also didn't recreate the analog video signals on the dvi connector, so no luck in trying to use the adapter with an old dvi to vga adapter (I was sort of expecting that, but given they have all kinds of circuitry in the box anyway, there was a tiny quantum of hope).

The Ugly: A few minutes later the problem surfaced: The picture became somehow distorted, it looks as if the Dual Link connection is losing a link, meaning that every second pixel or so is missing on screen. But the symptoms can also include shadows etc. I tried a few things:

* Cycling the monitor power has no effect
* It makes no difference if the adapter gets power via the Macbook Pro USB ports, a powered hub, a usb ac adapter etc.
* It makes no difference if there is something plugged into the adapter USB repeater or not.
* The problem seems to be occuring later if the main display is folded down and only the 30" screen is connected
* Re-plugging the connection DVI side fixes the problems sometimes.
* Re-plugging the Mini Displayport side connection either fixes the problem, or kills the connection forever, requiring complete adapter removal and redetection of the main display (sleep, function key etc.).

Over time, the problem surfaces 100%, typically after a few minutes. Funny enough, sometimes it vanishes by itself.

Does anyone have a similar problem? Or is my adapter defective? Any suggestions towards a fix? Any help is appreciated. I am cursing the day someone decided to replace the old dvi connector.

Regards,
TB

Macbook Pro, Mac OS X (10.5.6)

Posted on Dec 24, 2008 3:58 PM

Reply
145 replies

May 11, 2009 10:08 AM in response to Acmee

Not to add more fuel to the fire, but here is a pic of my current setup. Prior to introducing the powered USB hub I was experiencing the failure described in this thread.

http://twitpic.com/4zhng

specs:
brand new (3 days from store) MacBook Pro 2.66 (A1286) (w/ mini displayport)
6 month old Samsung 305Tplus (worked fine with old MacBook Pro 2.4 w/dvi)
apple keyboard w/ numeric keypad (A1243)
mini-displayport to dual-link DVI adaptor (A1306)
random powered USB hub (startech.com ST4200USB)

instructions:
plug DVI adaptor into mini displayport and one USB port on MBP
do not plug anything into the other MBP USB port
plug powered usb hub into DVI adaptor's USB port
plug keyboard into powered usb hub

results:
no trouble for a while now.

May 12, 2009 10:46 PM in response to joet3ch

Oh no, five months of waiting for just a glimmer of hope and now it comes to nadda thing again? I dropped off looking at this assuming the repair of the problem would come with a system update.
I'm about to update anyway, but with lost hope.
I am also very disappointed with Apple not giving us even a clue as to when we might be able to use our once new computers as advertised!

May 25, 2009 4:42 PM in response to joet3ch

confirmed: unfortunately, 10.5.7 did not cure this problem.

I am still getting this exact problem on a Macbook 13" unibody with the dual-link adapter, randomly of course. nowadays, it is about twice a day (clamshell mode). A sleep-and-awake cures it.

I believe this is a driver issue for the following reason: in 6 months, I observed the same symptoms twice under a 1-year old OSX Mac Pro machine. obviously, it is a standard display card, so it it does not have the mini-displayport converter issue. that is, I saw the exact same half-channel corruption. on the Mac Pro, the problem seems much much rarer, but still possible.

I would be thrilled if apple would issue at least a small app that just reset the geforce device. it should be much faster than a sleep-awake cycle. or does anyone know of a program that accomplishes this?

/iaw

Jun 1, 2009 7:23 PM in response to R Halley

I have good news and bad news. The good news is that after having this problem many times a day with my Dell 3007 WFP I upgraded to the Dell 3008 WFP (because I figured my only option was to get the forthcoming Mini-DisplayPort to DisplayPort cable) and now it has only happened once in 2 days (instead of 5-10 times a day) when the computer/monitor came back from sleep once. Bad news: new $1000+ monitor.

Jun 4, 2009 12:03 PM in response to Acmee

I finally got an answer from Apple, and I'm crossing my fingers that it works. The firmware in the Mini Displayport to Dual-Link DVI adapter needs to be updated. The one I had was 1.01. 1.02 is now available. The bad news is the firmware cannot be upgraded. You have to take your adapter in and swap it for a new one with the new firmware.

To determine what version you have, go to the Apple menu, then choose "About This Mac." Click the "More Info..." button, which will open the System Profiler app. Under "Hardware" on the left side of the window, select "Graphics/Displays." Scroll down to the section for your external display and look for some entries like

Adapter Type: Mini DisplayPort To Dual-Link DVI Adapter
Adapter Firmware Version: 1.02

If you have 1.01, you need to exchange it for 1.02. At the Apple store, make sure you run this check again to ensure the new one they give you has the latest firmware. The version is not printed on the adapter itself or on the box it comes in. You have to do this check to be sure.

I've had my new 1.02 adapter for half a day so far and have not encountered the snow issue.

Mini Displayport to Dual-Link DVI not working?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.