4469 Views 7 Replies Latest reply: Dec 26, 2008 2:35 AM by Kenichi Watanabe
Can you make it go into Disk Mode?
If so, connect it to the Mac while it is in Disk Mode. Run iTunes or Disk Utility to see if it is recognized. If iTunes sees it, use the Restore button to erase the iPod and initialize the iPod's software.
Ok im having the exact same problem. Well not the "exact" same. I have a 32gb video Ipod. but its not color display and i saw this and i see that you sort of answerd his question and i was really hoping you could explain or maybe help me with mine? I just recently got my ipod. And it did the same thing to me.
Message was edited by: chowzz
No. If the same solution works for you, you can be on a Windows PC. I just said Mac because I saw that the original poster had a Mac in his profile.
However, it is possible that you have some other issue, such as a hardware fault. The key is to get iTunes (or at least Windows) to recognize the connected iPod.
Noticed you edited your post to say it's a "32gb video iPod." I'll assume you mean an iPod touch, since the older 5th gen "video" iPod was 30GB and you say you "recently got my ipod."
but its not color display
I don't understand that part, since all iPods that play video have color displays... maybe you mean it's not the model Apple calls +iPod with color display+ (a 4th gen iPod).
If it's new (still under the one-year warranty), you should have it check out by a real tech support person (at an Apple Store or other authorized repair place).
Also, you may find more possible solutions on Apple's Support page, here
(assuming it's an iPod touch)