App store on iPhone "Cannot connect to iTunes Store"

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Level 1

5 points

App store on iPhone "Cannot connect to iTunes Store"

Hi everytime I start App store on iPhone, it work well for first 5 mins but then it displays the above message. What should I do. I really like using App store in the iPhone but this is bugging me. Please give suggestions as to how to resolve this problem.

Sony VAIO, Windows XP Pro

Posted on Dec 25, 2008 5:15 AM

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Answer 1

Dec 25, 2008 5:43 AM in response to PRONOjit

does this happen on wi-fi, 3g, or edge? or all 3?

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Answer 2

Jason L

Community Specialist

Dec 25, 2008 10:49 AM in response to PRONOjit

Hi PRONOjit,

When this happens, can the iPhone browse web pages using Safari?
This could be happening because the iPhone is joining a Wi-Fi network that is not allowing access to the Internet or it may be configured incorrectly.

Try Resetting Network Settings on the iPhone and try again. Go to Settings> General> Reset> Reset Network Settings.

-Jason

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Answer 3

PRONOjit Author

Level 1

5 points

Dec 27, 2008 2:33 AM in response to not oakie

Hi mlokubo,
It happens on all the three. Same message every time.

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Answer 4

PRONOjit Author

Level 1

5 points

Dec 27, 2008 2:36 AM in response to Jason L

Hi Jason,
Yes, when this happens surprisingly the iPhone can browse pages using safari. I have tried resetting network settings but it doesn't work. Any other possibility?

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Answer 5

Mar 2, 2009 11:02 PM in response to PRONOjit

I sorted this out with Apple Tech Support. Solution is to get the DNS addresses from your internet service provider, then go to iPhone > Settings > Wireless > press blue arrow next to your wireless network name > press on the DNS field > change it to your ISP DNS address.

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