where is payment history

Question

Level 3

679 points

where is payment history

I got an debt from my account which I don't know what it is. I looked at my account and cannot find my payment history. There is a MyiTunes section that is disabled. When I enable it I see my iTunes purchases but I clicked on html code and it says paste in webpage. How do you do that. In safari pasted isn't highlighted. I would think leaving it on iTunes would be more secure than having it on a webpage.

MBP 17" 2gig/G5 5gig, MacPro, Xraid, esata external drives, Mac OS X (10.5.1), FCP Studio 2

Posted on Dec 25, 2008 6:16 AM

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Answer 1

Tony Brave Author

Level 3

679 points

Dec 26, 2008 6:32 AM in response to Tony Brave

Now when I go to "MyiTunes purchases/get html code" it takes me to a webpage that says:

My iTunes is currently disabled. Please access your iTunes Store account and enable My iTunes to view this page.

On my "apple account information page" section; MyiTunes it says enabled. iTunes 8.0.2 Newest updates.

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Answer 2

nate12345

Level 3

502 points

Dec 26, 2008 6:49 AM in response to Tony Brave

you don't need my iTunes, thats if you need to put a link to iTunes music on a webpage.

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Answer 3

nate12345

Level 3

502 points

Dec 26, 2008 6:53 AM in response to Tony Brave

go to this website: http://www.apple.com/support/itunes/store/
and click the Purchase History link in the top center.

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Answer 4

Dec 26, 2008 6:54 AM in response to Tony Brave

In the upper right in iTunes, you should see your email address for your iTunes account. Click on that. It will bring up a password box. Put in your account password. Click ok. This will take you to your account information. I believe the purchase history button is somewhere near the bottom.

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Answer 5

Tony Brave Author

Level 3

679 points

Dec 26, 2008 7:27 AM in response to nate12345

Ok, but where is my payment history. I used to be able to access from my account page? Now there is no link there.

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Answer 6

Tony Brave Author

Level 3

679 points

Dec 26, 2008 7:27 AM in response to nate12345

Ok, but where is my payment history. I used to be able to access from my account page? Now there is no link there.

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Answer 7

Dec 26, 2008 7:36 AM in response to Tony Brave

There seem to be some issues with the iTunes Store right now. Certain features have been turned off. It's possible that this is one of them. I don't know for certain, though.

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Answer 8

boringuy

Level 1

0 points

Dec 26, 2008 9:32 AM in response to IdrisSeabright

I clicked the "View Purchase History" button, and I wait around 5 minutes and nothing happens. I then clicked it a few more times and it did nothing. I logged into my account and viewed my account info, and I searched the page up and down and I can't find any button that says "View Purchase History". I accidentally bought and album and I really need to view this page to report the problem. Is the iTunes store down for right now? How can I view my purchase history?

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Answer 9

rbartram

Level 1

5 points

Dec 26, 2008 9:47 AM in response to boringuy

Boringuy,
You are not alone. I am having the same problem. No "purchase history" or "allowance management" buttons are showing on the iTunes account page. Been awhile since I opened that page so I don't remember what should be showing.

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Answer 10

NW Girl

Level 1

6 points

Dec 26, 2008 9:51 AM in response to boringuy

I had the exact same problem last night - accidentally hit the purchase button twice and I ended up with two copies of an album at twice the price. Finally found a place to report the probelm on-line: http://www.apple.com/support/itunes/store/browser/

I also told them that purchase history was not working and that when I finally did get there from a link on their site, the report a problem button didn't work. I hope they get this fixed soon. What a PITA.

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Answer 11

rbartram

Level 1

5 points

Dec 26, 2008 10:02 AM in response to NW Girl

Thanks, NW Girl, I have also reported the problem.

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Answer 12

boringuy

Level 1

0 points

Dec 26, 2008 11:31 AM in response to rbartram

It looks like they have put the purchase history back onto the account page, I was able to report the problem now. Problem solved for me, I think everyone else should see it now

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Answer 13

rbartram

Level 1

5 points

Dec 26, 2008 11:37 AM in response to boringuy

Yep. Fixed for me too.

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