5 Replies Latest reply: May 19, 2009 5:13 PM by J-God
Gordiboy Level 1 Level 1 (0 points)
I am having problems trying to update my Itunes to version 8. When going through the various sections, it comes up saying " cannot locate itunes.msi. Please ensure you have access to this before proceeding". What is this?

PC wont even allow me to uninstall my Itunes because of this as well!! HELP!!

HP pavillion
  • budman2345 Level 1 Level 1 (10 points)
    I'm having the same issue too! What do we do???????
  • polydorus Level 6 Level 6 (11,950 points)
    WHen you get messages about problems with msi files, it usually means you need to do an installer cleanup. Here is a method:
    .
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)

    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/

    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.

    http://support.microsoft.com/kb/290301/

    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925

    Vista
    http://support.apple.com/kb/HT1923


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.
  • budman2345 Level 1 Level 1 (10 points)
    Hey Gordiboy! I fixed it! If you are using windows XP....go to add/remove programs. Click on itunes from the list and click "click here for support information". When the dialog box shows click repair. It fixed the problem and will let iTunes 8.1 install! Hope you get it going!
  • budman2345 Level 1 Level 1 (10 points)
    Ok.....started the install and then the stinking msi thing popped up again....ugh.....
  • J-God Level 1 Level 1 (0 points)
    Yup, I've been having the exact same problem, even after following the steps listed above. What the heck?? What creates this problem? Why does it keep happening?