I am SICK OF THIS. take some responsibility apple and HELP.

Question

Level 1

20 points

I am SICK OF THIS. take some responsibility apple and HELP.

I am having the same problem a LOT of others are. my ipod is not recognized my my PC after the last itunes came out. for weeks i have been trying everything imaginable. my cable is fine, my ipod is fine, my usb port is fine, my pc is fine. ive tested the cable and ipod on another pc and they work. ive tested other devices on the usb port and tried all ports. works FINE.

ive tried tons of uninstall/reinstall/old version/blahblah bull to try and fix this.

everyone is having this problem right after the itunes software was updated. this is OBVIOUSLY a problem caused by the itunes software itself.

so i call up support, and they want $50 something to get support. this is total bull. you do not release software that causes hardware to not function properly, and then charge the customers to fix your own mistake.

I am absolutely disgusted with the lack of help i have received from apple regarding this matter. this needs to be corrected at APPLE's expense, not ours. i dont know what else to say, i am so furious.

Posted on Oct 14, 2005 7:02 AM

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Answer 1

Oct 14, 2005 9:35 AM in response to Matt Turek

I am in exactly the same boat as you Matt, upgraded to iTunes6 and now can't get iTunes to recognise my iPod..I have lost the will to live, I have deleted, re-installed unti I am blue in the face,will someone please help us !!!!

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Answer 2

Matt Turek Author

Level 1

20 points

Oct 14, 2005 10:05 AM in response to Caroline Tennant

I have also called apple on the phone, and their only solution for me is to pay $50 something for a protection plan. that is borderline extortion in my opinion as they are the cause for the problem in the first place.

I plan on calling them again and demanding to speak to a supervisor. if they say no, i will ask for their superior, and so on.

this is absolute trash.

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Answer 3

Oct 14, 2005 5:43 PM in response to Matt Turek

Did you guys figure it out. I can not do anything.

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Answer 4

Oct 14, 2005 6:05 PM in response to Matt Turek

If u have the ipod pluged in do, go to edit then go to preferences and click on ipod. u might have the enable disk use checked. if so thats so u can add contacts and on the bottome right hand corner it will say safley remove hardware and u click on that. i have had problems too

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Answer 5

Oct 14, 2005 6:07 PM in response to Matt Turek

I have to agree, im still waiting for help here, its rediculous, its all screwed up, I dont even HAVE my iTunes now thanx to this

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Answer 6

Oct 14, 2005 8:00 PM in response to Matt Turek

The same thing happened to me too! Like the day the new update came out, itunes would not pick up my iPod. I have tried everything to fix it, and there is no way to contact apple and make them fix it!

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Answer 7

Oct 15, 2005 6:37 AM in response to Matt Turek

man mine two it meysteriously will not connect after i upgraded,coinsidence,i mean apple is tottaly replacing the mini, i mean they could have made itunes6 only compatible with the new ipods

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Answer 8

Oct 15, 2005 6:38 AM in response to Matt Turek

Im also getting a new one if it will not connect i will sell it

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Answer 9

Matt Turek Author

Level 1

20 points

Oct 15, 2005 7:18 AM in response to automator

ashley, no that is not the problem. i have even restored the ipod completely.

this is not something that is user fixable or that i am just too stupid to figure out. i know what i am doing. this is a problem caused by apple, as the problem for EVERYONE having this problem coincides with the itunes update.

the only way people are going to get this fixed is if apple gives us the FREE help we deserve on this.

I suggest anyone having this problem call apple and demand to speak to a supervisor. i will be doing so today. ill post back after.

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Answer 10

Oct 15, 2005 7:24 AM in response to Matt Turek

lets RIOT agianst apple

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Answer 11

Oct 15, 2005 8:31 AM in response to Matt Turek

Fair enough. Go to http://www.vonnieda.org/vPod/

This will transfer all of your music. You now don't need iTunes!!!

Ok, it may not have all the fancy features of iTunes, but it's OK. Only for Winblows though.

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Answer 12

Matt Turek Author

Level 1

20 points

Oct 16, 2005 9:18 AM in response to Andrew Dennett

not an option. my computer no longer recognizes the ipod at all. not in explorer, not even the boot up bug where if it was plugged in when you turn on the computer it would hang.

which has me wondering if they were trying to fix that problem and that is the cause for this.

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Answer 13

Matt Turek Author

Level 1

20 points

Oct 18, 2005 11:45 AM in response to Matt Turek

so how about a tech come respond to this, at least acknowledge the problem. im so pist.

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Answer 14

Oct 18, 2005 5:13 PM in response to Matt Turek

Uninstall All versions of iTunes and iPod updaters, restart your computer, and start the setups FROM THE CD YOU GOT WITH YOUR IPOD. It should then be recognised.if you are using a USB 2.0 PCI Expansion card, try using the ports that were already on the motherboard of your computer. My PC had troubles accessing my iPod properly when I was using an Expansion card. I tested three, all from different manufactures, different chipsets, all caused problems with my Mini.

If this does not work, try using another computer to access your iPod/Format it and plug it back into your normal one to see if it makes a difference.

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Answer 15

Oct 19, 2005 2:23 AM in response to Colin Inglis

Same is happening to me... My ipod screen freezed for more than 10 hours now... It says disk mode, ok to disconnect... it's not even connected to pc... & i cant get the flippin ipod to play or reset or anything... it just freezed... all this after i just updated the new itunes.... Not the first time it happens... Everytime a new itunes is released, i get problems trying to get the ipod connected to pc 😟

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