Hey there,
I know you have said you have tried everything, so forgive me if I ask something that you have tried before. Have you tried putting the iPod into Disk Mode and restoring it to its original settings through iTunes?
Just to follow up on this, I have reset my iPod to factory settings and continue to get this message intermittently. Yesterday I was 1 for 2 on syncing attempts, but last week I had to retry several times to get it to work.
I also have this problem. I have tried everything including using disk mode and restoring the ipod. I also, removed itunes and re-downloaded the latest version. The error message I sometimes get has to do with reading a file on the "h" drive (which is how I suppose Windows sees the ipod). When I get this message it says to move the file to another location. Any clue how to do this and if it works?
Just a follow up to my follow up. The last time I got the h:drive message it seemed that the file had something to do with artwork (the word "artwork" was in the file name). Is this a problem with the ipod or the computer?
I have the same problem too. i tried restoring it and the same problem comes up. i switched into all of my diffent drives, ive restored my ipod many times, and when i think i finally fixed it i get it before i can sync my music. i have an XP and i get a message in the bottom right hand corner telling me it will not save data. can anyone help us all?!?!
I HAVE THE ANSWER!
After ringing both apple support and going into the store and getting a new ipod still the same "cannot sync ipod, the required file cannot be found" message appeared. To solve it all i did was put my ipod's usb lead into another port on my PC! YES, it was THAT simple after weeks of trying stuff out!!!!!
PS: Just make sure that before you do this that your iPOD is fully charged before you you restore your it on this first connection, set it to sync all that you need et voila!
Please help. I too have the dreaded "file cannot be found'" error message. I did all the 5r's. I restored both ways, regular and from disk mode. I uninstalled/reinstalled Itunes. Started/Stopped in compupter management. Checked to see if it is running properly in device manage. Tried the "add new hardware wizard." I ran the diagnostic and it is not recognizing the Ipod. It will sync to about 900 files and then give me the error message. If I buy a new Ipod will this solve the problem? I have a 30g Ipod classic. I don't mind buying a newer model, but why spend the money if I continue to receive this message. Help, Help, Help.
Wish I could work out how to post a new topic.
30GB model. Replaced the battery. Same message still - www.apple.com/support/ipod. Charging anyway, keeps restarting and "please wait very low battery" message. If I take it off the charger (AC) reboots and gives me the support screen.
Any thoughts - confirmed it isn't the battery.
I did purchase a new Ipod Classic 120g. I did not have any problems syncing with this new Ipod. I think after 4 years of having my 30g Ipod classic it was just time to get a new one. I love the new Ipod and am so happy with the purchase, and no error message saying file cannot be found. Yipee
THANK YOU! This worked for me. This time I plugged the USB connection directly into the back of my iMac and it synced the first time (brand new 120 GB Classic which is replacing my 30 GB).
I had the same problem a while ago. I got mine fixed though. I had a bad hard drive. So, worst case, you may need to get your hard drive replaced. You can do it through apple or through other companies that repair ipods. But, ever since I got my hard drive replaced, my ipod works like new. Hope this helps. 🙂
