"No Service" all of a sudden...please help

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Level 1

10 points

"No Service" all of a sudden...please help

If someone could help me with this I would much appreciate it. This morning, my iphone 3g suddenly lost all signal reception and now says "no service". I know that it isn't a coverage or outage issue, because my sister has the exact same phone and is on the same service plan, and we both had them in the same areas. Hers has nothad this issue. I didn't do anything softwarewise within the last week as far as updates or anything. I also didn't drop the phone, get it wet, or damage it in any way. It was working fine last night and I've never had this problem before. I tried turning it off and on, turning airplane mode off and on, and I have 2.2 installed on it. I've been looking through discussion threads for an answer but can't seem to find one. Does anyone know what might be causing this issue? Thanks

Macbook Pro 17", Mac OS X (10.5.6)

Posted on Dec 28, 2008 12:05 PM

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Answer 1

Dec 28, 2008 12:14 PM in response to mineauml

go to settings, general, reset, reset network settings

resetting the phone by pressing the home bitton and sleep button at the sime time until you see a silver apple, IGNORING the slide to turn off prompt.

Message was edited by: Dynamite DJs

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Answer 2

mineauml Author

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10 points

Dec 28, 2008 12:23 PM in response to Dynamite DJs

thx for the response. i tried both of those solutions, but neither worked. after doing the first reset, i had a half a bar of reception for literally a fraction of a second, and then it went back to "no service". doing the second reset you suggested didn't fix the problem either.

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Answer 3

mineauml Author

Level 1

10 points

Dec 28, 2008 12:54 PM in response to Dynamite DJs

ok i tried taking my sim card out and putting it back in. i got a half a bar of service for like a second and then "no service" again. i tried swapping my sister's sim card in and it did the same thing. when i put her sim card back into her phone, she got reception though. it must be something other than the sim card.

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Answer 4

Dec 28, 2008 1:43 PM in response to kw83028

I am in Wisconsin and having the same problem. For some reason it does not affect every phone. My phone has been down for quite some time now while my wife's identical iPhone on the same plan was working fine. Due to this, I attempted a restore. The phone now sits useless in its dock awaiting reactivation. A few minutes ago my wife's phone went to no service as well.

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Answer 5

Dec 28, 2008 3:32 PM in response to kw83028

I am having the same problem. I live near Joliet Illinois and dont under stand what happening. I have had it at 3 bars but no 3G then as soon as i try to may a call it will search for a little bit then No Service pops up.

any idea when this may be fixed?

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Answer 6

JoeZinVA

Level 2

431 points

Dec 28, 2008 4:05 PM in response to Ryan Coleman

The other I failed to mention is a possible Apple<->AT&T negotiation failure which similarly happened a few months into the iPhone 3G debut on July 11. The east coast lost iPhone 3G service for nearly a week before the problem was resolved. EDGE worked, but not 3G. I could call people but no data was going. E-Mails, Calendars, Contacts, etc all kablooey.

As per you described earlier, the other cellphone has 3G service but you do not. So it could be an Apple<->AT&T negotiation problem. Dial 611 and mention your iPhone 3G along with a few others you talked with on here are experiencing this problem.

It took me a very very long time. At least 20-30 minutes to get an answer last time when I called. So of course have patience when dealing with the waiting game.

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Answer 7

ts232

Level 1

5 points

Dec 28, 2008 4:13 PM in response to mineauml

same problem here in Naperville. phone was working great, but stopped this morning.

tried reset, restart, restore with no effect.

reset SIM card. no effect. occasionally it will change from "No Service" to 1 bar, but not long enough to do anything. putting the SIM card from the iPhone into my Treo gave me 4 bars.

where was the info posted about the regional outages? I imagine a lot of us are interested in tracking that info...

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Answer 8

ts232

Level 1

5 points

Dec 28, 2008 4:28 PM in response to ts232

In addition to 5 bars, I now have Edge network access for the first time (I'm pretty sure) from my home location. was this perhaps a planned upgrade to one or more of the towers around here? or is that too much to hope for?

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Answer 9

Dec 28, 2008 12:30 PM in response to mineauml

have you tried removing your sim card and reinserting it?

Try your sisters sim card, if hers works you will need to go get a new sim card.

Message was edited by: Dynamite DJs

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Answer 10

JoeZinVA

Level 2

431 points

Dec 28, 2008 1:00 PM in response to mineauml

May want to dial 611 and speak to AT&T or go to an AT&T store. Either the phone went bad or it's a bad communication with the towers. If you are under warranty they can replace it.

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Answer 11

Dec 28, 2008 1:20 PM in response to mineauml

the next step would to be doing a restore. This will set your phone back to your last sync. If that doesn't fix it do as Joe says.

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Answer 12

kw83028

Level 1

5 points

Dec 28, 2008 1:25 PM in response to mineauml

There is an official outage that is affecting a lot of areas from Wisconsin down to Illinois, and over to the East. I'm in Michigan and have the same issue.

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Answer 13

ts232

Level 1

5 points

Dec 28, 2008 4:22 PM in response to ts232

wow. just 5 minutes after posting the above message and now I am back to 5 bars and everything is working great! lets just hope it lasts...

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