iTunes Store "song credit"

Question

Level 3

933 points

iTunes Store "song credit"

I supposedly have "credit" at the iTunes store for five 99 cent songs/items. Yet when I went to order a 99 cent app, I was told I didn't have enough "credit" and that my bank credit card would be charged. So how can I use these 5 supposed "credits?

iMac (G5, G4, G3), Powerbook G4, iPhone, iPod, MP2100, Mac OS X (10.4.11), Mac OS 10.5.5, Mac OS 9.2.2, iPhone OS 2.2, Newton OS 2.1

Posted on Dec 28, 2008 8:42 PM

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Answer 1

Niel

Community+ 2026

Level 10

743,597 points

Dec 28, 2008 8:44 PM in response to romad

Use the credits on music.

(39315)

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Answer 2

Dec 28, 2008 8:52 PM in response to romad

The credits are for 5 songs, not 5 items.

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Answer 3

romad Author

Level 3

933 points

Dec 28, 2008 9:12 PM in response to Jim VanLeeuwen

Jim VanLeeuwen wrote:
The credits are for 5 songs, not 5 items.

Where is it stated that it is LIMITED to songs? The entire iTunes store uses "song" references for all items, not just music.

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Answer 4

romad Author

Level 3

933 points

Dec 28, 2008 9:11 PM in response to Niel

Niel wrote:
Use the credits on music.

I would except that either I already own it, or I want to buy an album and it won't let me use the "credit" toward an album. I've tried. Over the years, I've bought only about 5 individual songs, and 1 of those was for a ringtone.

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Answer 5

Dec 28, 2008 9:30 PM in response to romad

So buy something else.

You either have a credit for a number of songs (shown as a number) or a credit for a dollar amount (shown as $x.xx)

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Answer 6

romad Author

Level 3

933 points

Dec 29, 2008 7:14 AM in response to Jim VanLeeuwen

Jim VanLeeuwen wrote:
So buy something else.

You either have a credit for a number of songs (shown as a number) or a credit for a dollar amount (shown as $x.xx)

It shows as "songs" but since the iTunes Store was originally written just for music, a lot of the terminology is still music-related. I did try to buy an album, figuring that the difference would be charged to my credit card, but the Store can't do that basic action. As I told Niel above, I buy very, very few individual songs; mostly I buy apps and albums. I guess I'll have to see if there any oddball songs that I might want.

Too bad, there isn't an iTunes Customer Service contact like in all other stores.

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Answer 7

varjak paw

Level 10

182,686 points

Dec 29, 2008 7:36 AM in response to romad

Song credits, as has been said, only apply to individual tracks. You cannot apply them toward the purchase of an album. The terminology is exact and has not changed: song credits only apply to individual songs, not albums, apps, or anything else. A credit for a video would appear as a "video" credit, and the same would apply to credits for other items; they'll all be named appropriately.

You can contact the iTunes Store Customer Service department using the form on their Contact page. But there's nothing that they'll be able to do for you in this instance.

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Answer 8

romad Author

Level 3

933 points

Dec 29, 2008 7:45 AM in response to varjak paw

Weird that they would give me "song" credits when the reason was App Store related. That is why I thought it was just a terminology bug.

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Answer 9

varjak paw

Level 10

182,686 points

Dec 29, 2008 9:14 AM in response to romad

Either it was an error and they gave you the wrong type of credit, or they can't at this time give "app" credits and so gave you song credits to at least provide equivalent compensation. Contact the iTunes Store customer service folks and ask.

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