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Can not conect to itunes store "An unknown error has occurred(-3248)"

2937 Views 12 Replies Latest reply: Jan 4, 2009 3:33 PM by Katrina S. RSS
joyfuljosh Calculating status...
Currently Being Moderated
Dec 30, 2008 2:22 PM
I haven't been able to connect to itunes for about a week now and none of the other posts have this error (-3248) in them. I have no clue what to do. I made sure that my firewall was not blocking it and i flushed my dns, but none of them worked. Can anyone help me?

Message was edited by: joyfuljosh
inspiron-1520, Windows XP, laptop
  • Katrina S. Level 7 Level 7 (24,085 points)
    I can try, if you please post your itunes network diagnostics. Let's see what that says.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • EarthLover Calculating status...
    open control panel

    click connections

    click LAN settings

    make sure proxy server is NOT selected

    done
    Windows XP
  • Katrina S. Level 7 Level 7 (24,085 points)
    Paste the whole thing in, like this:

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    To Be Filled By O.E.M. To Be Filled By O.E.M.
    iTunes 8.0.2.20
    QuickTime 7.5.5
    FairPlay 1.1.11
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.2.7
    Bonjour 1.0.5.11 (118.5)

    iTunes Serial Number 2265DA3BA4C37DD8

    Current user is an administrator.
    The current local date and time is 2009-01-01 14:00:54.
    iTunes is not running in safe mode.

    Video Display Information

    NVIDIA GeForce PCX 5300
    NVIDIA GeForce PCX 5300
    NVIDIA GeForce 9600 GT


    ** External Plug-ins Information **

    Plug-in Name: Last.fm AudioScrobbler
    Plug-in Loaded: Yes
    Plug-in Version: 0.0.2
    Plug-in File Version: 3.0.2.0
    Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {40619704-91B3-4745-A876-2CD0D5F2DDA0}
    Description: Intel(R) PRO/1000 MT Network Connection
    IP Address: 192.168.1.102
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Thu Jan 01 13:44:48 2009

    Lease Expires: Fri Jan 02 13:44:48 2009

    DNS Servers: 64.126.4.189
    64.126.4.189
    64.126.4.193

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2009-01-01 13:56:44.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • lainhalo Calculating status...
    I am having the same issue. I have tried everything. Here is my diagnostic info...

    Microsoft Windows Vista x64 Home Edition Service Pack 1 (Build 6001)
    TOSHIBA Satellite A355D
    iTunes 8.0.2.20
    QuickTime 7.5.5
    FairPlay 1.1.11
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.2.7
    Bonjour 1.0.5.11 (118.5)

    iTunes Serial Number 89EA8593C70D8CC9

    Current user is not an administrator.
    The current local date and time is 2009-01-01 15:51:21.
    iTunes is not running in safe mode.

    Video Display Information

    ATI Technologies Inc., ATI Radeon 3100 Graphics


    ** External Plug-ins Information **

    No external plug-ins installed.

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {9483A6B3-650D-4EC3-8EA3-1DF0004A8099}
    Description: Atheros AR9281 Wireless Network Adapter
    IP Address: 10.71.1.193
    Subnet Mask: 255.255.240.0
    Default Gateway: 10.71.0.1
    DHCP Enabled: Yes
    DHCP Server: 10.71.0.1
    Lease Obtained: Thu Jan 01 15:46:18 2009

    Lease Expires: Fri Jan 02 11:14:59 2009

    DNS Servers: 10.61.32.1
    10.61.32.1
    1.1.1.1

    Adapter Name: {BCA1556D-1DE9-44CB-8994-EC956A8E5A0D}
    Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 18:00:00 1969

    Lease Expires: Wed Dec 31 18:00:00 1969

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    iTunes has never successfully accessed iTunes store.



    ** CD/DVD Drive Tests **

    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.0.7.5),

    D: HL-DT-ST DVDRAM GSA-T50F, Rev TT03
    Drive is empty.



    ** iPod/iPhone Connectivity Tests **

    iPodService 8.0.2.20 is currently running.
    iTunesHelper 8.0.2.20 is currently running.
    Apple Mobile Device service 2.12.33.0 is currently running.

    Universal Serial Bus Controllers:

    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.

    FireWire (IEEE 1394) Host Controllers:

    OHCI Compliant IEEE 1394 Host Controller

    ** iPhone/iPod Touch Sync Tests **

    No iPhone or iPod found.
    Toshiba Satellite, Windows Vista
  • Katrina S. Level 7 Level 7 (24,085 points)
    +The current local date and time is 2009-01-02 00:07:18.+

    Is that the right time for where you live? Other than that, everything looks OK. Except for that error message!
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • Katrina S. Level 7 Level 7 (24,085 points)
    Try setting your PC time and time zone correctly.
    Quite a few folks were getting a similar error message simply becuzse the time wasn't correct.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano
  • Katrina S. Level 7 Level 7 (24,085 points)
    Cool!

    Um - how does IE get disabled? Just curious, I never heard of that.
    iMac 10.5 or WinXP SP3, Other OS, external hard drive, B-W U2 iPod, 1G shuffle, 2nd gen Nano

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