5 Replies Latest reply: Dec 31, 2008 12:08 PM by delennn1
Amber Lee Level 1 Level 1
My iPod Touch isn't showing up in my iTunes window.
I've tried re-installing iTunes and everything.
&& it says that its not connected.
My iPod reads on the computer, but does not read in iTunes.
What should i do to fix this problem?

Windows XP
  • wwemusical Level 1 Level 1
    You should restart your computer.
  • Amber Lee Level 1 Level 1
    I tried.
    It's still not registering in iTunes.
  • delennn1 Level 1 Level 1
    Hi! Did you disconnect the Touch, before you restarted your computer.
    1. Disconnect Touch
    2. Restart Compute
    3. Launch Itunes
    4. Verify Itunes Content
    5. Connect Touch
    6. Follow any prompts that come up.
  • Tom Kolarich Level 1 Level 1
    I too have been unable to get my Windows XP service pack 3 machine to recognize my ipod touch and it's been driving me crazy for the past couple of days!!(It had been syncing successfully for 7+ months.) I've tried all the solutions mentioned on the Apple site several times including unistalling and reinstalling itunes, trying all my different USB 2.0 ports, powering ipod and pc down and back up again, resetting my ipod and so on. I've unplugged all other usb devices and tried it. I also have a firewire port and it doesn't work there either. (It had previously) I've stopped and started my Apple Mobile Device services and watched as the Apple Mobile Device USB driver activates as soon as I plug my ipod into a USB port. What happens then is that Windows reports that "An iPod has been detected but it could not be identified properly. Please disconnect and reconnect the iPod, then try again." A dozen times later it's still saying the same thing. (For a time Windows thought it was a camera, but somewhere I found how to turn that off.)

    What's wierd is that my old ipod and itunes get along fine when I plug that one into the same USB port on my PC. iTunes identifies the old iPod and it syncs perfectly.

    Also wierd is if I connect my new ipod touch to my wife's PC, itunes and the ipod touch sync successfully as well.

    I've gone so far to reinstall Windows to a version in October, back when my ipod touch was working perfectly but still no luck.

    I don't know the fix but as far as I can tell my Windows XP machine is unable to identify the ipod touch but it has no problem identifying my older ipod.
    Does anyone have anything they could suggest?
  • delennn1 Level 1 Level 1
    Just a question, when you connect the Touch to the pc are you using the new usb cable that came with it or the old ipod cable? When you connect to your wife's desktop are you using the new cable or the old ipod cable? Eventhough it should not make a difference. Have you installed all updates for windows xp besides the sp3? When you un-installed iTunes, did you also un-install Quicktime and reboot the system clean. If not,

    1. Check to make sure all windows updates have been installed, not just sp3
    2. Un-install quicktime
    3. Shut down/restart
    4. reinstall itunes & quicktime
    5. Shut down/restart
    6. Launch iTunes
    7. Connect Ipod Touch
    8. Follow the prompts

    See what Happens