1 Reply Latest reply: Jan 2, 2009 6:26 AM by lord_real
Zak Kolo Level 1 (0 points)
I just got an Ipod Touch for christmas, and last night it brought up a screen telling me to plug it into itunes, it has a picture on the screen of the cable with an arrow pointing to the itunes logo.

The only problem is, it is locked with a passcode, and when i plug it into itunes it tells me i need to unlock it for it to register. Well it will not go to the screen that lets me unlock it, it is stuck on the screen thats says it wants me to plug it into itunes. Ive tried resetting it by holding the square and sleep buttons, turning it off, holding the square button, and leaving it alone to die. It will not go to the unlock screen and i dont know what to do, I have a plane flight tommorow at 3 in the afternoon and i would like to be able to use it on the plane.

Samtron 76V, This is not my main computer.
  • lord_real Level 1 (0 points)
    I had the same problem, but then i found this post that solved everything! Good luck!


    Sound like the left and the the right hand don't want to talk to each other. Try to "force the device into recovery mode."
    From: support.apple.com/kb/HT1808

    Symptoms that may have occurred with an unsuccessful restore may include a frozen screen—either at the Apple logo or some other application—or the device may repeatedly reset.

    Verify you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
    Disconnect the USB cable from the iPhone or iPod touch.
    Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
    Press and hold the Home button while reconnecting USB cable. When you reconnect USB, the device should then power on.

    Note: If you see the message "Charging... Please Wait" or you see the screen pictured below, let the device charge for at least 10 minutes to ensure the battery has some charge and then start with step 2 again.
    Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo.
    When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message: