Apple Bluetooth Keyboard won't pair

Question

Level 1

8 points

Apple Bluetooth Keyboard won't pair

Hi. I need help with pairing my Apple Bluetooth (Aluminum) Keyboard. It was working fine up until a month or two ago, and now simply refuses to have anything to do with my iMac G5 (10.5.5), except for showing up in the list of bluetooth keyboards in the bluetooth setup assistant. Any help would be appreciated.

- Don

iMac G5, Mac OS X (10.5.5), Bluetooth, AirPort

Posted on Jan 2, 2009 2:55 PM

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Answer 1

MGW

Level 7

27,041 points

Jan 2, 2009 2:59 PM in response to Don N

Welcome to Discussions - how fresh are your batteries? Have you tried deleting the keyboard and then re-pairing it?

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Answer 2

Don N Author

Level 1

8 points

Jan 2, 2009 4:06 PM in response to MGW

My batteries are completely new - as am I, obviously, for asking you, what do you mean, deleting it? the .plst? I'm confused..... =P

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Answer 3

MGW

Level 7

27,041 points

Jan 2, 2009 4:20 PM in response to Don N

When you go to the Bluetooth Preferences, the paired devices are listed. Click on your keyboard and then on the minus sign at the bottom. That will remove your keyboard from the BT memory. Then click on the BT icon in the menu bar and select "setup Bluetooth device". Then pair your keyboard again and see if it works.

Hope this helps and is detailed enough.

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Answer 4

Don N Author

Level 1

8 points

Jan 2, 2009 4:30 PM in response to MGW

The only things there are my Mighty Mouse and cell phone... would recharge-able batteries have anything to do with it?

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Answer 5

MGW

Level 7

27,041 points

Jan 2, 2009 7:02 PM in response to Don N

I don't think so. You need to pair the keyboard if it doesn't appear, its not paired.

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Answer 6

Don N Author

Level 1

8 points

Jan 3, 2009 6:13 AM in response to MGW

Well, it will appear occasionally, but when i get to the next step, it says connecting to/pairing with the keyboard was unsuccessful. Please make sure your keyboard is in range of your computer, turned on, and discoverable. When ready, click continue to try again. And, If it does choose to connect/pair, which it does occasionally, I can't enter in the passkey. It just doesn't do anything, and eventually times out.

Help! =(

-Don

P.S. - Thank you I appreciate what you have done so far for me. I hope I have made my problem more clear.

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Answer 7

MGW

Level 7

27,041 points

Jan 3, 2009 7:17 AM in response to Don N

The keyboard may simply be faulty. Try returning it and get another, if it pairs properly, then it was the keyboard. If your phone and mouse are properly paired, then it is likely the keyboard is not functioning properly.

You have been very clear, and I hope a new keyboard will solve the problem.

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Answer 8

Casemon

Level 1

5 points

Mar 29, 2009 10:13 AM in response to Don N

Was having the same problem, and the solution was to return to the previous system i had paired with (which hadn't been turned on in weeks), connect the keyboard, then manually remove the pairing in BT preferences.

After that, the keyboard immediately paired with the 10.5.6 machine. Am typing this on the wireless aluminum keyboard in fact!

Hope this helps someone...

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Answer 9

Apr 4, 2009 1:18 PM in response to Casemon

i just bought a used wireless keyboard and am having the same problem connecting. i can't return it to the most recently paired computer - is there a way to reset the keyboard itself?

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Answer 10

Casemon

Level 1

5 points

Apr 4, 2009 4:28 PM in response to thomasdulin

I searched for such info previously and did not find any. It seems to be a (major) oversight in the design (oh noes!)

If you manage to find such info, please do post back here.

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Answer 11

KateNYC

Level 1

0 points

Apr 6, 2009 12:08 PM in response to Casemon

i'm having the same problem with my imac- the thing is it worked fine since it bought it last july then i allowed it to do some automatic updates and now all of a sudden it doesn't work-- is this possibly my (and potentially others) issue?

thanks!

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Answer 12

KateNYC

Level 1

0 points

Apr 6, 2009 12:10 PM in response to KateNYC

that is that the wireless keyboard all of a sudden says that it is paired but won't allow me to enter the code when it asks.. sorry for the double post!

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Answer 13

Casemon

Level 1

5 points

Apr 6, 2009 1:24 PM in response to KateNYC

Have you paired it with any other system?

If so, try deleting the previous pairing on the previous system; seems the keyboard has a memory of the past that the latest patch exacerbates.

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Answer 14

Apr 9, 2009 9:36 AM in response to Casemon

i still haven't found any information on this issue. help, apple!

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Answer 15

Apr 9, 2009 9:59 AM in response to thomasdulin

Since these are _*user to user*_ message boards, "Apple" cannot "help."

Since your +recently purchased+ keyboard may be defective. Exchange it for another. If the problem crops again then I suggest that you contact Apple. Unsure if a new keyboard comes w/a 90 day warranty.

Or I suggest that you start a New Topic over in the Bluetooth forum area: http://discussions.apple.com/message.jspa?messageID=9272644#9272644

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