5 Replies Latest reply: Jan 3, 2009 11:49 AM by ed2345
roadrunnerray Level 1 Level 1 (5 points)
I have been using iTunes for many years and unfortunately did not deactivate accounts for computers that I sent to the industrial scrap heap. How can I deactivate the accounts for these computers?

Any assistance will be greatly appreciated.......Ray

Toshiba laptop, Windows XP Pro
  • 1. Re: How to deactivate account(s)
    ed2345 Level 6 Level 6 (18,870 points)
    You can't. To deauthorize a computer, it needs to be accessible and working and connected to the internet.

    When you hit 5, you will have the option of "Deauthorize All," and then you can start over.

    By the way, the thing you are deauthorizing is the computer from that account, not the account itself. Accounts stay active forever, since if you purchased any "protected" tracks on that account, you will (forever) need to authorize any computer on which you wish to play them.
  • 2. Re: How to deactivate account(s)
    Raystrack Level 1 Level 1 (0 points)
    I have a similar problem. Just one CD's worth of tunes demands I enter an authorisation password against an Apple ID / ISP mail address that no longer exists. What should I do?
  • 3. Re: How to deactivate account(s)
    ed2345 Level 6 Level 6 (18,870 points)
    Raystrack wrote:
    I have a similar problem. Just one CD's worth of tunes demands I enter an authorisation password against an Apple ID / ISP mail address that no longer exists. What should I do?


    Contact Apple Support.
  • 4. Re: How to deactivate account(s)
    roadrunnerray Level 1 Level 1 (5 points)
    Thanks ed2345, I will be activating a new iMac and that will make it 5 so I will deactivate all and start over again......Ray
  • 5. Re: How to deactivate account(s)
    ed2345 Level 6 Level 6 (18,870 points)
    Sounds good, Ray. Be aware that the "Deauthorize All" is only allowed to be used once a year, so that will be it until 2010!

    Enjoy the music.