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Kernel Panic?! Why did this happen?

I just got a grey screen pop up on my brand-new Macbook saying that I my computer had to restart. I looked it up and it said it was a Kernel Panic but I don't really understand what this means.

Is this a serious problem? Was this something I did? If so, is there anyway for me to fix it?

I'm really nervous because I'm new to Mac and this is my brand-new computer!

Please help!

MacBook, Mac OS X (10.5.6)

Posted on Jan 3, 2009 1:05 PM

Reply
15 replies

Jan 3, 2009 1:34 PM in response to KatehSparrow

Hi Kateh,

If you do a search on these forums for "kernel panic," you'll find lots of good information about what to do if you can't get them to stop and so on. If you've only had one and a restart seemed to solve the issue, I wouldn't worry about it too much, especially since your computer is new. Since it's still under warranty, you could always call AppleCare and have them troubleshoot with you, or you could take it to the Genius Bar. Some people on this forum may disagree with my "wait and see" attitude, though. :P

As with anything else, though, make sure you have a recent backup. And searching through your Console (in Applications > Utilities) logs may help you narrow down the issue.

Hope that helps!
—Hazy

Jan 3, 2009 2:14 PM in response to HazyRigby

I've done a few searches, but seeing that Im not that familiar with what a Kernel Panic is (I've looked it up and gotten the gist of it), its hard for me to understand what they are talking about.

I think I might call AppleCare just to be thorough. I'm a little paranoid when it comes to computers. I recently had a bad experience with a 3 year old Toshiba.

Jan 5, 2009 2:06 PM in response to KatehSparrow

UPDATE:
I took my MacBook to Best Buy (where it was purchased) the other day and instead of fixing the computer, they offered me an exchange because I was within their 14 day return policy.

I have to transfer some data, but its not that big of a problem because I had the computer for about two weeks and hadn't had the time to transfer everything from my old computer to my new one.

They were really helpful and it was quick and easy to do.

Jan 5, 2009 5:14 PM in response to KatehSparrow

My Mac guru since 2002, insists that Kernel Panic is always hardware related. Usually it's a peripheral, like an external drive, keyboard or mouse, or printer. Once in a while it's caused by bad RAM or a frayed cable or bad solder joint somewhere.

On very rare occasions software will attempt to access a bad file or sector, and kernel panic will be the result. Most often it's a physical flaw though.

Jan 5, 2009 7:13 PM in response to MaclessInAZ

Hi--

MaclessInAZ wrote:
My Mac guru since 2002, insists that Kernel Panic is always hardware related.


Your Mac guru is a little incorrect: it's often hardware related, but not always. You should send him to Apple's Tech Note TN2063, which is an article on kernel panics. There's some example code at the bottom of that article that will, once compiled and installed, cause a kernel panic on an otherwise healthy Mac.

If you have any software that installs kernel extensions, that could cause kernel panics. A while back, an anti-virus program was coming up with a false positive in the OS X virtual memory files and deleting them, causing kernel panics. That's purely software related. If you install VMWare or Parallels, they install kernel extensions. If they have a bug in their code, you could get panics.

So, it's probably best to suspect hardware to start with, since it's very often the cause of a panic, and it's easy to check with the hardware test disc. But it won't always be hardware...

charlie

Kernel Panic?! Why did this happen?

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