4 Replies Latest reply: Jan 4, 2009 12:33 PM by K J
K J Level 1 (15 points)
Software for this iPhone is not currently available. Make sure you have the latest version of iTunes and try again.

I had to Archive & Reinstall my iMac, now none of my iPods or iPhone will sync and I get the above message. All of my s/w is up to date. Any suggestions?
  • Andrew T. Level 4 (3,210 points)
    Hello




    Have you tried removing iTunes since the Archive and Install, and then download and install iTunes again?



    Make sure iTunes is closed - Go to Applications folder in finder - Drop iTunes App in Trash, Empty Trash, Restart Mac

    -Download iTunes http://www.apple.com/itunes/download/

    -Launch iTunes



    *The following article assists with full removal of iTunes components, Before doing this you will want to ensure all your music is properly backed up. iTunes content is typically stored in the Music folder - iTunes - iTunes music. If you have the ability. Backup your entire iTunes Folder.


    Back up your iTunes library by copying to an external hard drive
    http://support.apple.com/kb/HT1751

    How to back up your media in iTunes
    http://support.apple.com/kb/HT1382



    Removing iTunes for Mac OS X
    http://support.apple.com/kb/HT1224
  • K J Level 1 (15 points)
    I reinstalled iTunes and even pulled an old library off of Time Machine but no luck. I will try to totally blow it away. I have backed up my music, so should I totally blow away iTunes AND the music and then pull it back in off the backup drive?
  • Andrew T. Level 4 (3,210 points)
    Hello K J


    Yes I agree this would be the next best thing to do at this time.
  • K J Level 1 (15 points)
    I wound up following your links about removing all instances of iTunes including pulling all pieces out of the libraries. ONE NOTE, I also saw a com.apple.ipod (or something like that) in one of the Libraries folders and deleted that one as well. It appears I am in business. One of my larger apps did not sync down to iTunes from the iPhone, so I deleted it and will try and reload it later. Other than that, it appears I am back in business - THANKS!

    Edit: I did NOT blow away my music in the music folder. iTunes found it with no problems (YET!)

    Message was edited by: K J