9 Replies Latest reply: Jan 6, 2009 6:41 PM by Tedology
Tedology Level 1 (5 points)
Hi all,

I have a couple of issues/questions which I may be related.

When I connect my iPhone, two things happen:

1. I get a pop-up-something about "Camera detected" and what action do I want to take? Then it lists things like Photoshop Elements, etc. How I can have this NOT pop up?

2. iTunes doesn't start automatically to sync. I have to start iTunes and THEN it will sync.

Is there any way to fix the above issues?

Thanks very much!

Macbook Pro1,2, Mac OS X (10.4.8), 2.16 GHz, Intel Core Duo, 17" Display, Bus Speed: 667 MHz
  • Craig Baron Level 3 (680 points)
    1. Try opening Image Capture and set the preferences for the desired action when you attach a camera (i.e., open iphoto). Also, if you erase all the photos from the camera roll (after downloading them) you may find it doesn't open anything.

    2. Check itunes preference > devices and see if "disable automatic syncing" is checked.
  • Allan Sampson Level 10 (123,405 points)
    Regarding your 2nd problem, you need to check if "iTunes Helper" is in your login items at startup.

    System Preferences > Accounts under Login Items for your login account.

    If the iTunes Helper is not available as a login item for your account and you have selected automatically sync when this iPhone is connected under the Summary tab for your iPhone sync preferences, deselect this and then select Apply. Reselect automatically sync with this iPhone is connected and if the iTunes Helper is not installed, you should be prompted if you want to install it.
  • Tedology Level 1 (5 points)
    Craig and Allan,

    Thanks very much for taking the time to respond to my question.

    I should have mentioned that I am running Windows XP on a PC.

    That being said, I'm not sure where to find "Image Capture", or is that just a Mac program? I did a search on Windows and couldn't find anything.

    Allan, I did run msconfig and checked the box to have iTunes Helper start up with the PC, and that did solve my problem regarding iTunes not automatically starting up.

    I just need to figure out about the "camera" issue.
  • Craig Baron Level 3 (680 points)
    Image Capture is the mac program that controls downloads from a camera. I assume there is a similar control panel choice someplace in windows that allows you to select what actions are taken when a camera is connected.
  • Tedology Level 1 (5 points)
    Hi Craig,

    Thanks for that clarification; I guessed as much.

    I followed your other advice and deleted the pictures on my iPhone and then I didn't get that dialogue.

    Again, I appreciate your help!
  • Raleigh D. Level 3 (715 points)

    These articles contain the instructions for changing that notification on PCs:

    iPhone and iPod touch: Disabling digital camera notification in Windows XP

    iPhone and iPod touch: Disabling digital camera notification in Windows Vista

    Hope this helps,

  • Tedology Level 1 (5 points)

    That's exactly what I need! Thanks so much for your help!!

    I also live in Northern California, by the way. So when are you going to do something about this cold weather we're having?

    Again, my appreciation!
  • Raleigh D. Level 3 (715 points)
    Haha! No problem at all, I'm glad I could help.

    - Raleigh
  • Tedology Level 1 (5 points)
    Worked like a charm.

    In case anybody searches for this problem and comes across this thread, I'll add that "Apple iPhone" will only appear in "Scanners and Cameras" (under the Control Panel for XP) if there is at least ONE photo on the iPhone. Otherwise, it won't show up.

    At least not in my case.