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Question Mark Over App.

4241 Views 11 Replies Latest reply: Jun 26, 2009 9:26 PM by L.C RSS
L.C Calculating status...
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Jan 5, 2009 9:42 PM
Hi.

I was opening iChat, when i noticed that a question mark had appeared over the app. This HAS happened before, and i took it in to the Apple store and they reinstalled the software. What I need to know is, if there is anything I could to to solve this problem from home (if that is possible) and why this keeps happening. Please note that no one is deleting my apps and that my computer came with iLife installed, so there is no disc software I could reinstall. Also, the app is NOT in my finder so I am not simply missing it from my dock. The problem is not as bad as it was last time, as i had been missing 5-6 apps, but I would still like to resolve this problem.
Thanks- L.C
Mac OS X (10.5.4)
  • j.v. Level 5 Level 5 (4,150 points)
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    Jan 5, 2009 9:53 PM (in response to L.C)
    You don't have a Mac OS 10 installer disk? You should have gotten one when you bought the computer. Assuming that you do, there is an "optional installer" package. In Tiger, iChat was one of the applications that you could reinstall from the optional installer package. I don't know off the top of my head if that is the case anymore for Leopard or not. I can't find an apple knowledge base article for this for Leopard, but one for Tiger is here. If they still let you reinstall iChat from the optional installer package, the procedure should be very similar.
  • j.v. Level 5 Level 5 (4,150 points)
    Currently Being Moderated
    Jan 6, 2009 4:15 AM (in response to L.C)
    hmmm, well, if you do, I'd also boot up from the installer disk, and once you get to a point in the install process that you have a menu bar across the top of your screen, go into Utilities and launch Disk Utility and repair disk and repair permissions (do not continue the reinstall), then reboot and try the optional install. IF that doesn't help, I'd take it back to the genius bar and find out exactly what they did
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
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    Jan 8, 2009 2:56 PM (in response to L.C)
    Are you aware of this ?
    http://discussions.apple.com/thread.jspa?threadID=1486891&tstart=0

    http://static.flickr.com/35/99733145_7168a1ce77.jpg?v=0

    10:56 PM Thursday; January 8, 2009
    G4/1GhzDual MDD (Leopard) MacBookPro 2gig( 10.5)-Sky w/c Sagem 2504 + Dazzle DV, Mac OS X (10.5.6), PLEASE NOTE !! "Limit the Logs to the Bits above Binary Images."
  • sciacca Calculating status...
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    Mar 21, 2009 7:50 AM (in response to L.C)
    I am having the same problem - question marks showing up on dock icons. It happened the first time on 2/25 with Mail. Dragged icon off the dock, poof gone, not in HD Applications Folder. Apple Store said call Apple Care, walked through optional reinstall. Mail app fixed. Now question marks on other dock icons appear randomly and go away. Last night question mark over Safari icon. It didn't go away. I moved it off the dock, poof and gone from HD App Folder. Yes, I can do a reinstall as before.

    Still, why is this happening? Is it a Hardware problem? A Software problem?

    We bought this iMac late July 09.
    iMac, Mac OS X (10.5.6)
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
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    Mar 22, 2009 7:53 AM (in response to sciacca)
    Hi,

    First do a Repair Permissions using Disk Utility.
    This is found in Applications/Utilities
    Select your Hard Drive by the Boot name
    Select the first Aid tab on the left
    Select the Repair Permissions button bottom left of that right hand pane.

    This will take several minutes.

    If this does not sort it then do a PRAM reset.
    This involves shutting down the computer and restart holding down APPLEALT+PR keys all at the same time until you have heard three start up bongs



    2:53 PM Sunday; March 22, 2009
    G4/1GhzDual MDD (Leopard) MacBookPro 2gig( 10.5)-Sky w/c Sagem 2504 + Dazzle DV, Mac OS X (10.5.6), PLEASE NOTE !! "Limit the Logs to the Bits above Binary Images."
  • sciacca Level 1 Level 1 (0 points)
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    May 6, 2009 11:56 AM (in response to L.C)
    I fixed Mail by inserting Install Disc 1, going to optional installs, selecting arrow next to Applications, list appeared, checked box next to Mail, signed in and installed.

    No further problems with Mail BUT now Safari has done the same thing twice. I have followed the above method selecting "Safari" instead of Mail.

    Also, spoke with Apple Care. I had to insist they help me not sell me the service plan which I will buy at the end of July when this Mac will be a year old. They suggested running a Hardware Test using Install Disc 1 , holding the"D" key on restart. Supposedly I was to run this overnight as it was to take a long time. It was done in 30 minutes. Screen message was didn't detect any hardware issues.

    Until about 10 days ago all was well,then Safari showed up on the dock with the ?mark again over its icon.

    I just reinstalled and am considering running this Hardware Test again.

    Any thoughts? Are other people having iMac issues? Should I bring it into the Apple Store?

    Thanks in advance,
    sciacca
    iMac, Mac OS X (10.5.6)
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    May 6, 2009 12:25 PM (in response to sciacca)
    As this has been going on much longer than one month I would take it to the Store.



    8:25 PM Wednesday; May 6, 2009

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
    G4/1GhzDual MDD (Leopard) MacBookPro 2gig( 10.5)-Sky w/c Sagem 2504 modem, Mac OS X (10.5.6), PLEASE NOTE !! "Limit the Logs to the Bits above Binary Images."

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