9 Replies Latest reply: Jan 18, 2009 2:28 PM by kpm106
Steff1 Level 1 Level 1 (0 points)
Great- I'm trying to upgrade my iTunes Library for ~80 € but the iTunes Store keeps complaining that:

"*The item you tried to buy is no longer available.*

The availability of the item changed while you were using the store. The same item may be available with a different price or elsewhere on the store."

It feels like I'm kind of stuck here. There is something that doesn't match and I can't upgrade anything. Very nice..

PC, Windows Vista, Ultimate x64
  • awejr Level 1 Level 1 (25 points)
    Same problem today for 46 songs but last night it worked fine for the 235 it said were upgradeable then. Perhaps there is a limit to the number?
  • Jim MacCormaic Level 4 Level 4 (2,635 points)
    I came across that error message too, but when I accessed my account information (click on your user name at the top right of the iTunes window) there was a notification that I had downloads waiting. Clicking the appropriate button began the iTunes Plus download process.

    Not all my albums/tracks (I had €72 worth) appeared in the first lot, but a further notification of downloads waiting appeared when I accessed my account information again, and the balance of upgradeable material came through on the second attempt.

    See if this works for you.

    EDIT: An alternative approach would be to use the iTunes 'Store' menu and select the option to 'Check for Available Downloads...'

    Message was edited by: Jim MacCormaic
  • Kevin Davis2 Level 1 Level 1 (5 points)
    Just wanted to point out that - for me at least - the issue that has been discussed about updates to iTunes + tracks failing due to missing tracks is absolutely NOT true. I chose to upgrade my library (several hundred iTunes+ eligible tracks) yesterday and was pleasantly surprised to see music restored to my computer in iTunes+ format that I had lost a couple of years ago in a hard drive crash. These songs have NEVER existed on my current computer or current iTunes library, but are recorded with Apple in my past purchase history (back to April of 2003, I believe) and were automatically re-downloaded in the upgraded format and restored to my library.
  • Steff1 Level 1 Level 1 (0 points)
    Thanks for your help but it didn't help.
  • Thomas Tibbitts Level 1 Level 1 (5 points)
    Tried both things mentioned.
    No luck yet for me, either.
  • kpm106 Level 1 Level 1 (0 points)
    This is an iTunes problem where it's putting a tune in the upgrade list that shouldn't be there. If you check each item individually in the iTunes store, you'll you just might find it, not that it will do you any good since you can't selectively upgrade your music (Grrrrrr). Wander through the maze of Apple Customer Support and send them a message telling them that you can't upgrade because of this error. They'll massage your accounts and eventually you'll get an e-mail telling you to try again.

    I had this problem a while back (I forget when -- a year ago or so?) and Apple (eventually) fixed the problem. Last week, I managed to upgrade 2300+ tunes (for a heart-stopping sum of $630 !!) without this error (found another iTunes bug tho). Now, I have 80+ tunes to upgrade and can't because of this problem. Sigh...
  • MacJoe27 Level 1 Level 1 (0 points)
    Success! The bogus song went away and everything worked. There was a song in my list that I had already upgraded to iTunes Plus. I complained. They gave me song credits. Nice, but I still couldn't upgrade, presumably because it was still in the list. I complained again. No response, but suddenly this morning the song was off the list. Flawless upgrade completed!
    There are still songs in my purchase history that have gone iTunes Plus, but are not yet available for me to upgrade. I will be patient. As I can.
  • Steff1 Level 1 Level 1 (0 points)
    Apple Support did something to my account and now I did successfully upgrade my music.
  • kpm106 Level 1 Level 1 (0 points)
    Perhaps they got enough complaints, or they started monitoring accounts that got the "The item you tried to buy..." message, and figured out what item in the list was either not available or had already been upgraded. I tried to upgrade again and got the message that I'd get e-mail when the upgrade was available. It's downloading now.