5 Replies Latest reply: Jan 12, 2009 8:45 AM by john.grayson
Josh2000 Level 2 Level 2 (325 points)
Hi - I have not been able to send email even if I Reply to a message I receive. I have the settings sync'd from home (Comcast) and the settings I was given by the hosting service where my website and the email address I use is. Neither work and I suspect the iPhone's capability. All the settings have been checked multiple times. It's been 4 days.

"The connection to the outgoing server "smtp.comcast.net" failed".
"The connection to the outgoing server "smtpout.secureserver.net" failed".

I've also occasionally received errors like:
"the recipient's address cannot be found" - but I'm replying! There couldn't be a typo!
"the sender's address is incorrect" (or something like that).

Could these be related to the "outgoing server" error or is it a totally different problem?

I also have a yahoo account with different settings that totally works - go figure.

What else can I try? Who should I call?

d2
MacOS 10.4.11 / iPhone 3G

Message was edited by: dzash2000

G5 Dual, G4 Powerbook, Mac OS X (10.4.9), Max RAM, all day, everyday.
  • neuroanatomist Level 7 Level 7 (31,690 points)
    You are using the settings synced from home, but are you connected at home? Many ISPs only allow access to their smtp servers over their own network. Others require different settings when connecting from outside (which you're doing when you're on 3G/EDGE). Another option is to use AT&T's outgoing mail server to send. You can enable that in Settings > Mail, Contacts, Calendar > tap insight account > Outgoing Mail Server/SMTP > set AT&T SMTP server to ON. That way, the AT&T server will be used away from home (as long as you're connected to 3G/EDGE/GPRS - if you're connected to another Wi-Fi network it won't work) and your ISPs server will be used at home.
  • john.grayson Level 4 Level 4 (2,495 points)
    dzash2000 wrote:
    Hi - I have not been able to send email even if I Reply to a message I receive. I have the settings sync'd from home (Comcast) and the settings I was given by the hosting service where my website and the email address I use is. Neither work and I suspect the iPhone's capability. All the settings have been checked multiple times. It's been 4 days.

    "The connection to the outgoing server "smtp.comcast.net" failed".
    "The connection to the outgoing server "smtpout.secureserver.net" failed".


    it has nothing to do with the iphone's capability. it's failing because you are trying to send mail through comcast's outgoing mail server when you aren't on comcast's network. you can send mail your comcast mail fine from your home computer because your home computer is getting it's internet service from comcast and the mail is set up specifically for that, the mail is being sent through their port and outgoing mail server. when you leave your home you are no longer have comcast's internet service and is having issues connecting to their mail server from at&t's network.

    instead of syncing your mail settings try setting up the comcast email account manually using this link as a reference: http://www.apple.com/support/iphone/mailhelper/

    I've also occasionally received errors like:
    "the recipient's address cannot be found" - but I'm replying! There couldn't be a typo!
    "the sender's address is incorrect" (or something like that).


    yes there could be a typo. the recipients address comes from the reply-to information that the recipient entered in. whatever they enter in their reply-to field is the address that will be used when people reply to their message, they could easily have a typo on their end.

    Could these be related to the "outgoing server" error or is it a totally different problem?


    different problem. the outgoing server and a typo in an email address are two different thing.


    I also have a yahoo account with different settings that totally works - go figure.


    that's because you are using the outgoing mail server for yahoo which can work on whatever network you are on (your home wifi, or at&t).

    What else can I try? Who should I call?


    the problem is with comcast, call them.
  • Josh2000 Level 2 Level 2 (325 points)
    neuroanatomist - Thanks- that's very helpful. To answer your question: it doesn't matter whether I'm home or not. While at home is where I discovered this problem. My computer's email settings (smtp.comcast.net) should work on the iPhone when I'm home on the Comcast network - right? But for Sending - they do not.

    As you suggested, I made the SMTP switch to ATT and one of the 3 messages waiting in my Outbox were sent.

    How can I "force" the rest of the messages in my Outbox to send themselves?

    Now (if I understand your input correctly) I have 3 smtp servers on one email account. Is that the right way to do it?

    Thanks again,
    d2
  • Josh2000 Level 2 Level 2 (325 points)
    John - thanks for the reply - I admit I don't know how email works.

    I guess I should have specified that this problem/these issues occurred while at home - under Comcast's umbrella and able to use my computer's email (Apple Mail).

    To clarify - to get the coverage I want - I should use comcast's, att's, & the hosting service's settings?

    I'll take your advice on calling comcast next to see if they have a setting I can use when I'm not sitting at home.
  • john.grayson Level 4 Level 4 (2,495 points)
    try setting up the email manually following the steps at the link i provided above instead of syncing the email account settings.