6 Replies Latest reply: Jan 13, 2009 9:23 PM by Rebekah Rebel
Sandra2010 Level 1 Level 1 (10 points)
I am running version 8.01.11 and just tried to update to 8.02.20.

I get the following message. Any ideas?

There is a problem with this windows installer package.A program required for this install to complete could not be run. Contact your support personnel or package vendor.

Many thanks.

PC, Windows XP
  • 1. Re: Problems updating iTunes
    polydorus Level 6 Level 6 (11,950 points)
    This message often relates to a problem with Apple software update.

    Go to Add remove programs and find Apple Software update. Try repairing it.
    Select Change>>repair.

    That probably will not work
    Then try uninstalling any instance you find of Apple Software update. That probably will not work either.


    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.

    http://support.microsoft.com/kb/290301/

    To run the program – All Programs>>Windows Install Cleanup

    Remove any instance you find of Apple software update with the cleanup utility.

    Download a fresh copy of the iTunes installer and save it on your desktop.

    http://www.apple.com/itunes/download/

    Restart your computer and try installing iTunes.
  • 2. Re: Problems updating iTunes
    Sandra2010 Level 1 Level 1 (10 points)
    Before downloading the fresh copy of iTunes, should I uninstall the program completely or is that what the Windows Install Cleanup is going to do?

    I'm in the process of backing up my entire iTunes folder to an external harddrive.

    Many thanks.
  • 3. Re: Problems updating iTunes
    polydorus Level 6 Level 6 (11,950 points)
    It doesn't matter when you download the new copy of iTunes.

    You do not touch My Music iTunes, so your music library should not be affected, but it is always prudent to have a back up.

    The Microsoft Installer clean up utility is used to clean up the installer files for Programs that will not uninstall with add remove programs.

    So if you can't uninstall ASU, you use the cleanup utility to remove references to Apple software update.

    Hopefully that will allow the iTunes install to go through. Sometimes a more thorough removal and cleanup is required.
  • 4. Re: Problems updating iTunes
    Sandra2010 Level 1 Level 1 (10 points)
    I'm happy to report that the issue was solved on my first attempt with -->
    Go to Add remove programs and find Apple Software update. Try repairing it.
    Select Change>>repair.

    Many thanks!!!
  • 5. Re: Problems updating iTunes
    polydorus Level 6 Level 6 (11,950 points)
    Glad to hear it worked!

    Thanks for reporting back, that's only the second time I have seen "repair" work for this one.
  • 6. Re: Problems updating iTunes
    Rebekah Rebel Level 1 Level 1 (0 points)
    Actually I had the EXACT same problem, and the repair button worked for me too. I'm so thrilled that I finally found the answer to this annoying problem, and it was pretty darn easy. Thank you SO much!!!