5909 Views 6 Replies Latest reply: Jan 13, 2009 9:23 PM by Rebekah Rebel
This message often relates to a problem with Apple software update.
Go to Add remove programs and find Apple Software update. Try repairing it.
That probably will not work
Then try uninstalling any instance you find of Apple Software update. That probably will not work either.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
Remove any instance you find of Apple software update with the cleanup utility.
Download a fresh copy of the iTunes installer and save it on your desktop.
Restart your computer and try installing iTunes.
It doesn't matter when you download the new copy of iTunes.
You do not touch My Music iTunes, so your music library should not be affected, but it is always prudent to have a back up.
The Microsoft Installer clean up utility is used to clean up the installer files for Programs that will not uninstall with add remove programs.
So if you can't uninstall ASU, you use the cleanup utility to remove references to Apple software update.
Hopefully that will allow the iTunes install to go through. Sometimes a more thorough removal and cleanup is required.