iPhone screen disappears during call then drops call

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iPhone screen disappears during call then drops call

Upgraded to 2.2 on 3G 16gig . When on call and I move the phone away from my ear, screen disappears and drops calls and I have to reset. Tried rebooting, reseting, deleting all applications to no avail. I even had AT&T replace with new phone and I have same issues. Anyone else having this problem?

HP, Windows XP Pro

Posted on Jan 13, 2009 9:55 PM

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Answer 1

ride1992

Level 2

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Jan 14, 2009 2:23 AM in response to achankuhn

Just wondering, are you using a case? This could be a situation with the case blocking the proximity sensor(s).

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Answer 2

achankuhn Author

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Jan 14, 2009 4:14 PM in response to ride1992

BINGO! It was my DLo jam jacket. I brought my phone to the Apple store and they Genius Bar advised it was a common issue with these types of rubberized cases/jackets. This was blocking the sensors and causing my screen to blank. Thanks for your help!

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Answer 3

achankuhn Author

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Jan 14, 2009 4:15 PM in response to achankuhn

Thanks for all your help!

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Answer 4

ride1992

Level 2

305 points

Jan 14, 2009 4:37 PM in response to achankuhn

Glad I could be of help.
They may have told you but if you use a case be sure it is designed for your 3g.
The cases for the 1st generation iphone and the 3g are not interchangeable.

Message was edited by: ride1992

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