Error 5002

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Level 1

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Error 5002

I am getting Error 5002 when trying to download applications, free or paid, videos or podcast... what is this ? It has been going for two days now. Even if I try to get App Updates from my iPhone, it gives an error too!

Any help greatly appreciated...

MacBook Pro (Late 2008), Mac OS X (10.5.6), iPhone 3G

Posted on Jan 14, 2009 12:11 PM

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Answer 1

hmanders

Level 1

10 points

Jan 19, 2009 9:23 AM in response to Gil Lopez

Same problem here both on iTunes and on the iPhone, though the iPhone doesn't give the 5002 error. It's been going on for almost a week now and I've searched forums looking for solutions, but none have helped. It does seem like this has been going on for a long time.

I've always had 1-Click enabled and have tried to change to having a Cart instead and then back again. No effect.

I hope Apple realizes that paying customers are getting this error and that they can't pay anymore until this is fixed.

Thanks for any help.

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Answer 2

hmanders

Level 1

10 points

Jan 19, 2009 9:35 AM in response to hmanders

Ah ha! I found another thread with a different solution. Go into your account billing info and check to see if there is a red error at the top. Mine stated that something like "it appears your address is not in the USA". My address was fine, but I retyped in the street address anyway and clicked "Done". I went back in and the error was gone.

Error 5002 is gone now. Hope this works for everyone else.

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Answer 3

Gil Lopez Author

Level 1

0 points

Jan 19, 2009 10:30 AM in response to hmanders

Yes !!! went into Billing Info and re-selected my State and it works now. It seems like they reviewed the State table list as to include both short and long descriptions, ex, FL - Florida. This fix worked for me. THANKS !!!

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Answer 4

jward83

Level 1

0 points

Jan 22, 2009 10:22 PM in response to Gil Lopez

I saw the same thing in my billing screen about my address not being in the US (even though it was). I changed it and suddenly apps download again! Problem solved.

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Answer 5

Apr 22, 2009 7:19 PM in response to jward83

Same for me.

really bugs me, though xD

Apps will download from PC, but not straight to my itouch? Inconvenient.

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Answer 6

Apr 22, 2009 7:50 PM in response to Gil Lopez

Okay... i cant download music, videos, apps. Everytime i try it says the error 5002. I cant fix it. I cant even view my account info. it is very frustrating

cant someone PLEASE HELP ME PLEASE

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Answer 7

Apr 22, 2009 8:18 PM in response to hmanders

But I cannot even go into my account, to fix anything. I am trying to go into my account through the Itunes page, is anywhere else that I can check my account?, i am still getting that error 5002.

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Answer 8

Apr 22, 2009 8:29 PM in response to Gil Lopez

Cannot login to my account to check the States 'field', so this is not an answer for the 5002 Error - it appears that it only works for some people...

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