3425 Views 6 Replies Latest reply: Jan 18, 2009 1:34 PM by Stormy's_Serendipity
Try the following (these are separate suggestions):
Restart the computer.
Reset the iPod using the two button combo.
If those actions do not help, try putting the iPod into Disk Mode
then connecting to computer. If iTunes can now access the iPod without freezing, you should use Restore to erase the iPod and initialize the iPod's software. Then you can set it up and re-sync your songs.
Keeping your only copy of song files on the iPod without backing it up at least one time on the computer's hard drive is always a risk. You can easily lose or break your iPod, or it can have disk corruption that makes the iPod hard drive inaccessible.
It sounds like, at the very lease, you will need to do a Restore on the iPod to erase the iPod's hard drive and initialize the iPod's software.
Going forward, you should keep the main copy of your music files on the computer and sync the iPod to your iTunes library. That way, even if the iPod is lost or broken, it will be easy to sync a new iPod to have the same content as the old one.
I can't even restore it because as soon as I plug it in itunes freezes. I can't hit the button.
When I go into My Computer and try to get into the disc it freezes My Computer.
When I try and use Rhapsody to upload songs, it freezes.
I tried putting it in disc mode and it still was a freeze.
sigh this is exsasperating. any other ideas?
If the iPod appears in a My Computer or Windows Explorer window, try to reformat it using Windows. Use a full format and not any option for a quick format. If that process completes successfully, run iTunes and try to use Restore again to install and initialize the iPod's software.
If you are not able to reformat successfully, there is probably some hardware fault with the iPod, most likely with the hard drive.