4 Replies Latest reply: Jan 21, 2009 11:58 AM by GLNHP
kassik Level 1 Level 1 (0 points)
i've looked all over this forum and cannot seem to find anyone with my exact same problem and error message
i'm running windows vista 32 on a toshiba that i just bought literally three days ago and when i try to download the newest version of itunes available i get to the installation part and this error message appears:
"The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assitance"
Any help?

Toshiba
  • GLNHP Level 3 Level 3 (850 points)
    I'm afraid I do not have a solution; however, this is likely a problem with Windows and not with iTunes. Have you tried installing anything else since you've had the laptop? If the Windows installer cannot be accessed, it should not matter what you are trying to install. You might want to call Toshiba and tell them you have a problem with your brand new laptop.
  • Raleigh D. Level 3 Level 3 (715 points)
    kassik,

    This appears to be an issue with Windows OS itself, not iTunes.

    Here is a knowledge base article I found on Microsoft's support page: http://support.microsoft.com/kb/319624

    If that doesn't do the trick, you may consider contacting Toshiba or Microsoft directly or posting on Microsoft's discussions boards. Since your Toshiba is new, you likely have complimentary phone support available to you.

    Hope this helps,

    Raleigh

    Message was edited by: Raleigh D.
  • kassik Level 1 Level 1 (0 points)
    GLNHP,

    I've installed several things since receiving my new laptop, such as microsoft office, aim, quickbooks, ect. and had no problems with any of those programs.
  • GLNHP Level 3 Level 3 (850 points)
    Kassik - Since this is a new laptop, I am guessing you have Vista installed. The error you reported in your original post is definitely a Windows error. It is possible that the Windows Installer service is not starting properly. To check (and possibly fix):

    • Click Start

    • Right click Computer and choose Manage

    • In the console tree (on the left), double click Services and Applications to expand the branch

    • Click Services

    • In the right pane, look for Windows Installer, right click it, and choose to Start it.


    • If the service starts with no errors, try installing iTunes again. If it returns an error when you attempt to start it, you will likely need to call Toshiba. Please let us know your results (and any other specific errors you might have encountered).