1498 Views 4 Replies Latest reply: Jan 21, 2009 11:58 AM by GLNHP
I'm afraid I do not have a solution; however, this is likely a problem with Windows and not with iTunes. Have you tried installing anything else since you've had the laptop? If the Windows installer cannot be accessed, it should not matter what you are trying to install. You might want to call Toshiba and tell them you have a problem with your brand new laptop.
This appears to be an issue with Windows OS itself, not iTunes.
Here is a knowledge base article I found on Microsoft's support page: http://support.microsoft.com/kb/319624
If that doesn't do the trick, you may consider contacting Toshiba or Microsoft directly or posting on Microsoft's discussions boards. Since your Toshiba is new, you likely have complimentary phone support available to you.
Hope this helps,
Message was edited by: Raleigh D.
Kassik - Since this is a new laptop, I am guessing you have Vista installed. The error you reported in your original post is definitely a Windows error. It is possible that the Windows Installer service is not starting properly. To check (and possibly fix):
- Click Start
- Right click Computer and choose Manage
- In the console tree (on the left), double click Services and Applications to expand the branch
- Click Services
- In the right pane, look for Windows Installer, right click it, and choose to Start it.
If the service starts with no errors, try installing iTunes again. If it returns an error when you attempt to start it, you will likely need to call Toshiba. Please let us know your results (and any other specific errors you might have encountered).