1 Reply Latest reply: Jan 23, 2009 4:36 PM by MattyBdog
MattyBdog Level 1 Level 1 (0 points)
When I try to sync my iphone itunes is telling me i don't have the required disk. Any way I can get the required disk? What is it?

  • Jason L Community Specialists Community Specialists (11,100 points)
    Hi MattyBdog,

    This article: http://support.apple.com/kb/HT1207 provides more information about the disk cannot be found errors along with some tips.

    Is the PC a desktop or laptop? What security software is running on it?

    Make sure the iPhone is directly connected to the PC not connected to a hub, keyboard or monitor. Make sure its connected using the cable that came with the iPhone. Also, try disconnecting any other USB devices directly connected to the PC.