Previous 1 2 3 4 Next 46 Replies Latest reply: Apr 28, 2009 6:02 AM by stevenjrowan
Dermot O'Riordan Level 1 (5 points)
Dear all

Am in the UK. Work for National Health Service (along with another 1.4 million so not a small entity!)

In its wisdom the mail system that many of us use is changing to MS web Outlook.

Under the old system I could get messages via POP3 or IMAP onto both my MacBook Pro and iPhone. Worked great.

Post migration there's been a major step back. Things will work if logged in via the secure separate NHS N3 network but not via the internet unless using windows and internet explorer. Only possible Apple option is a cut down web version.

I have found that I can however access it using iPhone (with appropriate security) using MS Exchange server. Works fine.

Can't do the same even with same settings using MBP.

Why would one work and not the other?

Any suggestions?

Many thanks


MacBook Pro, Mac OS X (10.5.6)
  • adamb529 Level 4 (1,160 points)
    Do you have a version of Entourage on your Mac? Mail does not support Exchange (Snow Leopard will!) yet, but Microsoft Entourage supports Exchange via Outlook Web Access. I use this method for my school email, and will continue to until Mail supports Exchange via OWA.
  • Chris Noble Level 4 (2,670 points)
    As the reply above says, it's probably a case that the iPhone comes with ActiveSync, a set of Exchange- connecting technologies that Apple licensed from Microsoft. Leopard doesn't have this yet, however Snow Leopard does.

    Have you talked to the IT bods at the PCT? I suppose it is possible that they might be able to give you some VPN access so you can log in to the N3 network over the internet. Or they may simply be willing to enable IMAP on the Excahnge server. However without knowing the security architecture it is hard to be sure.
  • Dermot O'Riordan Level 1 (5 points)
    Thank you for the helpful suggestions.

    I have now tried Entourage but that doesn't seem to work, at least with the settings that I've tried.

    How can an iPhone be able to connect to Exchange Server but not Entourage?

    Suspect that this is a lost cause, but any suggestions to get Entourage working or any other method.

    Many thanks

  • Mark Smith3 Level 1 (0 points)
    Dermot, what settings allowed you to get iPhone onto What is the domain and server setting etc, can't seem to get my details accepted. there isn't anything on nhs net help pages regarding smartphones, just for setting up Outlook. Cheers
  • Ernie Stamper Level 8 (37,545 points)
    Mail in Leopard supports Exchange Account as an account type -- why you do you say it does not?

  • Gordon Hay Level 1 (0 points)
    Hi Mark
    If youy look in the help section of there is a PDF with specific instructions on how to set it up on the iPhone. Works a treat.
    If you can't find it let me know and I'll e-mail the link to you.
    From memory you set up the new account and put in:
    E-mail: your nhs net e-mail address
    User name: your user name
    Password: your password
    Description: what you want to call it on your iPhone.

  • Mark Smith3 Level 1 (0 points)
    Have looked in NHSmailuserguide.pdf but can't find any reference to setting up iPhones or other mobile devices, but a bit of trawling finds this for us NHS chappies
    Nice, can now forward my Dorset mail to and on to iPhone
    thanks guys
  • stevenjrowan Level 1 (0 points)
    I too have lost the ability to collect nhs email on my mac at home

    I do not have / want an iphone but I do have entourage

    if anyone can find a solution to this one, please let me know as my personal communication system now has a big hole in it!

  • Gordon Hay Level 1 (0 points)
    Steven, are you sure that you are using the correct url?
    The one I get since the upgrade has changed to:
    and that lets me login to the mail server.
    You should still be able to get the basic service, even with a mac.
  • stevenjrowan Level 1 (0 points)
    thanks for the reply Gordon
    I should have been clearer - I can get into the web portal from home, but have lost the ability to collect mail via mac mail. It used to be handy to integrate mails received with bento/ical/address book etc at home, but this integration is lost when using the web-based service

    dont think there is likely to be an answer to this at the present. I have had the following email reply from NHSnet today on this issue:

    Good morning Steven.

    Thank you for your email regarding apple mac support.

    Unfortunately we do not support the apple mac at present, however this may change in the future.

    Kind Regards
    Brian Burdis
    NHSmail Helpdesk
    08453 0 08453
  • Ernie Stamper Level 8 (37,545 points)

    If, as you system profile reports, you are running 10.5.2, see:

    I don't know the applicability of this to you, but thought I would pass along.

  • stevenjrowan Level 1 (0 points)
    thanks ernie - profile is out of date - should be corrected now! (I am on the latest update of the OS)

  • Mark Smith3 Level 1 (0 points)
    Further clarification on iPhone with NHS mail from good helpdesk

    Good afternoon Mark

    Thank you for your email regarding accessing your via iPhone.

    The guide you have accessed is for the new system which you are scheduled to be migrated to this weekend. As such it will not work at present until you are migrated.

    Below are instructions on setting up iPhone on the current system. However since you will be migrated soon I would advise to wait as it will save you having to set up the phone twice in a week.

    Email Setup for POP3 and IMAP4

    1. If this is the first account you're setting up on the iPhone tap Mail directly. Otherwise, from the Home screen choose Settings > Mail > Accounts > Add Account.
    2. Choose your email account type. For setting up email to work with your service choose Other.
    3. Select server type - IMAP or POP, and enter account information.
    4. Name - Enter your name
    5. Address- Enter your email address
    6. Description - Enter a name for the email account.

    Incoming Mail Server

    7. Host Name - IMAPMAIL1.NHS.NET
    8. User Name - the part of your email address prior to the @ symbol
    9. Password - Enter your account password.

    Outgoing Mail Server (SMTP)

    10. Host Name - SMTP1.NHS.NET
    11. User Name - the part of your email address prior to the @ symbol
    12. Password - Enter your account password.
    13. Tap Save.

    If you've setup a POP3 account you'll now see the message 'Verifying POP account information'

    14. Tap Yes to the question, 'Cannot Connect Using SSL. Do you want to try setting up the account without SSL?'.
    15. Tap Save.
    16. This process may loop around about 2 or 3 times before a connection is made. This process could take a few minutes.

    If you've used IMAP settings, you'll also need to follow these additional steps:

    1. Download the Inbox folders such as the Sent Items, tap Settings > Mail
    2. Select your account
    3. Tap Advanced
    4. In the IMAP Path Prefix enter INBOX (all capital letters)

    I trust this information has been of assistance.

    Kind Regards
    Alex Robertson
    NHSmail Helpdesk
    08453 0 08453
  • Terie1514 Level 1 (0 points)
    Hi, I have tried this process with mine and keeps coming up with wrong password, do you have any ideas or how yours was set up.

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