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PDF and Preview related problems

2655 Views 15 Replies Latest reply: Feb 20, 2009 11:56 PM by punarvi RSS
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Mike Matthews Level 1 Level 1 (10 points)
Currently Being Moderated
Jan 26, 2009 4:18 PM
Hi:

A user in our office (MacBook Pro, v10.5.6) is having difficulty viewing and creating PDF files. To wit:

--Opening a PDF file results in a morass of symbols throughout.
--Opening a PDF file may show exclamation points substituted for tab characters.

Some other files appear to be just fine using Preview, and occasionally the latter of the two above will open and appear to be just fine and dandy. The files appear to be just fine on another Mac.

The two files appear correctly when viewed with Adobe Reader 9.0.

Also:

--Creating a PDF file may result in exclamation points substituted for tab characters.

I tried a full system software archive and install...no luck.

I tried deleting the Adobe Reader and Preview preferences files...no luck.

I dragged and dropped a copy of Preview (v4.1) from my computer to hers...no luck.

I created a Second User, and the previously mangled PDF files open and appear to be just fine. I can also create PDF files that are true to their source document (no exclamation points for tab characters). I did only limited testing of this; however I did use the files above and created a new PDF file using the original source document. No problems.

I don't believe this is a missing font problem.

So that makes me think there's something wrong in the user's home directory with Preview and the PDF creation process. Some preference file or something.

Before I go ahead and move my data over to a new home directory...

1. Has anyone seen this before?
2. Has anyone fixed this before?
3. How do I know which files to move to the new home directory and which (corrupted ones) to leave behind..if that indeed is the fix?
4. How do I know that the creation problem doesn't extend beyond this user, and that I wasn't just lucky when Second User's PDF-created file was fine?

TIA,
mm
MacBook Pro, Mac OS X (10.5.6)
  • baltwo Level 9 Level 9 (59,180 points)
    Currently Being Moderated
    Jan 26, 2009 5:40 PM (in response to Mike Matthews)
    You need to resolve the conflict/corruption in the original account. This can be a laborious process, but is guaranteed to resolve the problem. While logged into the newly created account (if it's an admin account; otherwise create a new one), backup the bad account's folder (to another volume, partition, or disk), delete the bad account, selecting the save data option (which is stored in /Users/Deleted Users/ as a disk image), recreate the bad account using the same username/password combo, log out and back into the recreated original account. Run Preview and, If the problem's solved (which it should be), open the saved data dmg file in /Users/Deleted Users/, open the /Library/Preferences/ folder from the saved data, open the current /Users/restored account/Library/Preferences/ folder, and slowly copy plist files from the saved data folder to the current one that don't exist in it, keeping track of what you're moving to the new account so you can remove them if you encounter problems in the next step. Log out and back in to ensure there's no conflict and things still work correctly. Good luck.
    24" iMac 2.8 Core 2 Ext 4 GB RAM/G4 450 MP Gigabit 1.5 GB RAM, Mac OS X (10.5.6), (G4 w/10.5.6/10.4.11/9.2.2)
  • Bill Heintz Calculating status...
    Currently Being Moderated
    Jan 27, 2009 3:30 AM (in response to baltwo)
    I don't believe that conflict/corruption theory.

    I have a PDF that works just fine with Acrobat Pro 8.1.3 it works just fine.

    It does not work with Preview on my PowerBook, Preview on a brand new Power PC or in Safari.

    I even tried saving the file as "Acrobat 4.0 and later"
    17" PowerBook G4, Mac OS X (10.5.6)
  • baltwo Level 9 Level 9 (59,180 points)
    Currently Being Moderated
    Jan 27, 2009 9:52 AM (in response to Bill Heintz)
    Start you're own thread, since your problem's different and thread-jacking is frowned upon.

    My response was directly related to the OP's comment:

    I created a Second User, and the previously mangled PDF files open and appear to be just fine.


    Your beliefs have nothing to do with the offered solution.
    24" iMac 2.8 Core 2 Ext 4 GB RAM/G4 450 MP Gigabit 1.5 GB RAM, Mac OS X (10.5.6), (G4 w/10.5.6/10.4.11/9.2.2)
  • Paolo Siccardo Calculating status...
    Currently Being Moderated
    Jan 27, 2009 12:11 PM (in response to baltwo)
    Yes. To help sort this out, can any of you open this PDF with Preview?

    http://www.ci-plus.com/data/ciplus_device_interim_license_agreement_2008_1216.pdf
    MacBook Pro, Mac OS X (10.5.6)
  • baltwo Level 9 Level 9 (59,180 points)
    Currently Being Moderated
    Jan 27, 2009 1:23 PM (in response to Paolo Siccardo)
    That file crashes Preview and if you try to Get Info on it, it crashes the Finder. However, it will open in Acrobat Reader 9. I have no idea why that's so, but suspect that it's a corrupted file, especially since it was made with Distiller for windoze.
    24" iMac 2.8 Core 2 Ext 4 GB RAM/G4 450 MP Gigabit 1.5 GB RAM, Mac OS X (10.5.6), (G4 w/10.5.6/10.4.11/9.2.2)
  • Paolo Siccardo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 27, 2009 2:46 PM (in response to baltwo)
    Yes.

    I have the same experience.

    Even a supposedly corrupted data file does not justify a crash. Let's hope that Apple devs are aware of this issue so that they can address it in a future release.
    MacBook Pro, Mac OS X (10.5.6)
  • baltwo Level 9 Level 9 (59,180 points)
    Currently Being Moderated
    Jan 27, 2009 3:32 PM (in response to Paolo Siccardo)
    They won't unless you send feedback or file a bug report. If you want to report this to Apple, either send Feedback or send bug reports and enhancement requests via its Bug Reporter system. To do the latter, join the Apple Developer Connection (ADC)—it's free and available for all Mac users and gets you a look at some development software. Since you already have an Apple username/ID, use that. Once a member, go to Apple BugReporter and file your bug report/enhancement request. The nice thing with this procedure over submitting feedback is that you get a response and a follow-up number; thus, starting a dialog with engineering.
    24" iMac 2.8 Core 2 Ext 4 GB RAM/G4 450 MP Gigabit 1.5 GB RAM, Mac OS X (10.5.6), (G4 w/10.5.6/10.4.11/9.2.2)
  • Paolo Siccardo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 27, 2009 5:56 PM (in response to baltwo)
    Yes,

    I am an ADC member. I will file a bug report on this.
    MacBook Pro, Mac OS X (10.5.6)
  • baltwo Level 9 Level 9 (59,180 points)
    Currently Being Moderated
    Jan 27, 2009 6:04 PM (in response to Paolo Siccardo)
    As will I. Don't forget to include the crash reports.
    24" iMac 2.8 Core 2 Ext 4 GB RAM/G4 450 MP Gigabit 1.5 GB RAM, Mac OS X (10.5.6), (G4 w/10.5.6/10.4.11/9.2.2)
  • baltwo Level 9 Level 9 (59,180 points)
    Currently Being Moderated
    Feb 4, 2009 11:03 AM (in response to Mike Matthews)
    Thanks for the feedback. Good computing.
    24" iMac 2.8 Core 2 Ext 4 GB RAM/G4 450 MP Gigabit 1.5 GB RAM, Mac OS X (10.5.6), (G4 w/10.5.6/10.4.11/9.2.2)
  • Paolo Siccardo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2009 4:54 PM (in response to Mike Matthews)
    Yes, I have now tried the Linotype utility as you suggest (clearing both system font caches + restart and app font caches) but the same PDF still crashes Safari.

    I also see the same problem on a clean OS X 5 install.

    Did you manage to load the PDF at http://www.ci-plus.com/data/ciplus_device_interim_license_agreement_2008_1216.pdf successfully?
    MacBook Pro, Mac OS X (10.5.6)
  • Paolo Siccardo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2009 9:34 AM (in response to Mike Matthews)
    Yes.

    If you try Acrobat 9 it will open fine. This is an OS X Preview.app bug already reported to Apple.
    MacBook Pro, Mac OS X (10.4.6)
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