Incoming Skype calls always busy

This is a long-running problem with no apparent solution, but I figured I would ask. I have Skype and an online number. Now supposedly, this means I can receive incoming calls. I can't. The phone line is always busy. We've gone through Level 1,2, and 3 support with Skype -- still no success.

Their latest suggestion is that maybe something in the firewall is stopping incoming calls. (In which case, why don't they roll over into voice mail? he wondered.) OK, so humor me here -- will my Time Capsule block any incoming calls on Skype? Does anyone know the ports that I would need to check (simple google didn't reveals those)? Do I need to endure sitting on hold to talk to Road Runner tech support to find out if the ISP is blocking something?

mb, Mac OS X (10.5.6)

Posted on Jan 27, 2009 9:58 AM

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4 replies

Jan 27, 2009 6:42 PM in response to Duane

Duane wrote:
Are you using a router provided by Road Runner?


My router is a Time Capsule. My modem is, yes, provided by Road Runner.

Does anyone know the ports that I would need to check (simple google didn't reveals those)?


Skype support couldn't provide you with those?


I'll put in the request now. It could take a couple of weeks to hear back. But when you're dealing with Skype, time and space really kind of are irrelevant to them.

Feb 11, 2009 1:22 PM in response to Aaron Barnhart

Happy to report that this was solved by CAREFULLY following the directions sent in the second level of Skype support. The Mac version of Skype has privacy settings for both "calls" and "Online number calls" -- it's the second one I needed to tweak, first by resetting it to "only my contacts" .... waiting five minutes ... then back to "Anyone". And then it worked!

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Incoming Skype calls always busy

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