3124 Views 11 Replies Latest reply: Feb 25, 2009 8:11 PM by jay1999
I'm experiencing the same problem. I rented a movie last night and it took over three hours just to get to the point where I could start watching it. I'm running Apple TV with Apple's TimeCapsule which was marketed as providing faster downloads although it never took this long with my old Airport Express.
Same here, in looking it's pulling data from a72-246-51-6.deploy.akamaitechnologies.com
however it's doing only about 60 packets a second. In the past it would do about 1200 packets a second. At 60 it's come back in 7 hours, at 1200 which it was pre january time frame (and maybe 10 or 20 seconds when starting a download) you could watch the entire movie right away.
traceroute to 22.214.171.124 (126.96.36.199), 64 hops max, 40 byte packets
1 spidercrab (192.168.1.100) 9.708 ms 39.950 ms 93.648 ms
2 188.8.131.52 (184.108.40.206) 55.959 ms 14.458 ms 21.371 ms
3 rd1cv-ge3-3-4.gv.shawcable.net (220.127.116.11) 23.770 ms 22.552 ms 15.013 ms
4 rd2cv-ge1-0-0.gv.shawcable.net (18.104.22.168) 40.287 ms 19.181 ms 16.985 ms
5 22.214.171.124 (126.96.36.199) 15.806 ms 53.444 ms 32.307 ms
6 six-sea.netarch.akamai.com (188.8.131.52) 37.049 ms 158.770 ms 22.403 ms
7 a72-246-51-6.deploy.akamaitechnologies.com (184.108.40.206) 43.221 ms 16.798 ms 56.809 ms
where 192.168.1.100 is an internal firewall
220.127.116.11 is the IP assigned by the cable modem
18.104.22.168 is also owned by shaw
On a clear day google.com is 13 hops away, versus 72-246-51-6 which seems to sit right close to shaw's servers somewhere.
PING 22.214.171.124 (126.96.36.199): 56 data bytes
64 bytes from 188.8.131.52: icmp_seq=0 ttl=59 time=19.498 ms
64 bytes from 184.108.40.206: icmp_seq=1 ttl=59 time=15.206 ms
64 bytes from 220.127.116.11: icmp_seq=2 ttl=59 time=22.561 ms
64 bytes from 18.104.22.168: icmp_seq=3 ttl=59 time=11.973 ms
64 bytes from 22.214.171.124: icmp_seq=4 ttl=59 time=44.109 ms
64 bytes from 126.96.36.199: icmp_seq=5 ttl=59 time=12.012 ms
On a clear day ping of google gives.
64 bytes from 188.8.131.52: icmp_seq=0 ttl=242 time=116.897 ms
64 bytes from 184.108.40.206: icmp_seq=1 ttl=242 time=97.186 ms
64 bytes from 220.127.116.11: icmp_seq=2 ttl=242 time=110.851 ms
64 bytes from 18.104.22.168: icmp_seq=3 ttl=242 time=98.566 ms
64 bytes from 22.214.171.124: icmp_seq=4 ttl=242 time=113.079 ms
so it's at much as 10x long to ping google than 126.96.36.199 which
tells me the turn around time talking to 188.8.131.52 is very good.
Therefore I can only assume either akamaitechnologies.com is doing a lousy job, or the AppleTV is funky however it's not as if any software updates occurred.
Good investigative work, johnmci!
That seems to be the cuplrit -- and it's affecting anything from download speeds to the amount of time it takes to load 30 second TV Show clips.
I assumed that because Apple had recently farmed out a percentage of their network delivery chores to Limelight, that they were to blame for the bottleneck. Looks like the difficulty may lie elsewhere after all.
There's a much longer thread about this ongoing slow download problem elsewhere in the forum. Could you guys join us there? People have been pointing Apple Support to it as proof that it's a wide-spread problem so it'd be a good to have as many folks as possible that have the same problem to focus in once place.
Here's a link to that thread:
Same thing here last night. Another "will be ready to play in 8 hours" message, instead of the usual near-instantaneous "Your movie is ready to watch" message -- which is what I'd always had prior to last December.
This is rendering my Apple TV pretty much useless for renting movies. I used to be one of its biggest boosters, and have sold at least five of my friends on ATV in the past six months. It's still a great addition to my living room, but it's completely undependable when it comes to renting a movie. What a shame.
yeah kinda disappointed, got one for my birthday and last night go to watch a movie and took 3 hours to get it going and then couldn't finish it. My old cable tv system did a better job. Plus i'm in Canada where anchor man is in the top 10 downloads! Wasn't that out like 5 years ago. Terrible selection.