3 Replies Latest reply: Jan 31, 2009 12:23 PM by bb426
bb426 Level 1 (75 points)
I have as of recently been having this problem. I cannot uninstall or update bonjour. I noticed this once Apple released Bonjour 1.0.6 and Apple Software Update gave me a notice that there was an update for the program. I tried to install it and I am getting this message in a new window:

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Bonjour.msi' in the box below."

This is the default source that is automatically typed in the drop down box:


At first I suspected that it was put in wrong and I redirected the path to:

*C:\ProgramData\Apple\Installer Cache\Bonjour 1.0.105*

Then it says that that cannot be found. Then, I tried another spot:

*C:\Users\Brendan\AppData\Local\Apple\Apple Software Update\bonjour.msi*

Still doesn't work. Then I tried uninstalling Bonjour from the Programs and Features link in the Control Panel and I get the same exact message.

How can I uninstall the program from my computer? Is there a certain tool that I can download that can help me remove this or does anybody have any instructions that I can follow to manually remove it? Any help would be appreciated. Thank you

HP Pavilion dv5-1002nr Notebook PC, Windows Vista, Vista Home Premium 32 bit, 3gig RAM, 2 GHz AMD Turion X2 processor, ATI Radeon H
  • PissedOffNow Level 1 (10 points)
    I just woke up today and no more itunes.

    I have the exact same problem. Ran a search and never found this file (bonjour.msi).

    Cannot access iTunes now - can't reinstall - can't do anything.

    Tried to uninstall bonjour from control panel - no luck

    Tried to delete bonjour files manually - no luck

    This ***** - no help available from Apple
  • PissedOffNow Level 1 (10 points)
    I figured this out. Use the windows installer clean up utility to remove bonjour, iTunes and Quicktime

    Reinstall iTunes

  • bb426 Level 1 (75 points)
    Will this cause problems on my computer? I've never used this tool, let alone ever heard of it. I skimmed over the web page from the link that you gave me but it seems like it could cause more problems than what I already have. Is this true?

    Also, will this remove all the registry keys that iTunes/Quicktime/Bonjour created during/after installation? Will it also remove Safari?